Role Overview:The Implementation Project Manager serves as the primary point of contact for clients throughout the implementation lifecycle, leading complex, multi-service and multi-country implementations across Safeguard Global solutions, including EOR and Managed Services offerings. This role owns end-to-end project delivery for an assigned book of business, coordinating across internal operational teams, global partners, and client stakeholders to ensure all requirements are met. The Implementation Project Manager acts as both a subject matter expert and client advisor, influencing outcomes, managing risk, and ensuring seamless transitions into ongoing service delivery while delivering an exceptional client experience.
Key Responsibilities: - Responsible for welcoming clients on behalf of Safeguard Global and providing guidance to help them understand our products, services, and overall ecosystem as part of their introduction to the company.
- Serve as the primary point of contact for new and expanding clients during implementation.
- Lead end-to-end implementation projects across EOR and Managed Services offerings.
- Create, manage, and maintain detailed multi-workstream project plans.
- Coordinate across internal operational teams, partners, and stakeholders.
- Oversee client setup, technology adoption, and platform training.
- Proactively identify and mitigate risks and dependencies.
- Ensure accurate go-live forecasting and achievement of delivery targets.
- Partner with Sales and Client Success to ensure seamless handoff and long-term success.
- Champion client experience and drive strong CSAT/WSAT outcomes.
Key Skills, Experience & Qualifications: - Proven experience as an Implementation or Project Manager in a client-facing role.
- Experience with HR, Payroll, Global Employment, Accounting or Entity Management preferred.
- Strong project management, risk management, and stakeholder communication skills.
- Customer-centric mindset with strong problem-solving abilities.
- Ability to manage complex, multi-country or multi-service implementations.
Our Global Benefits - Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
- Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family
- Make a difference: Get 2 paid charitable days off to contribute to causes you believe in
- Corporate bonus/SIP: Guardians are eligible for our annual bonus scheme or sales incentive plan.
- International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps: Ready to join a workforce that shapes itself around your life, and embrace remote work like a pro? Apply by clicking on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, or provide a gentle update if you have been unsuccessful at this time.
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