Implementation Program Manager

Roadrunner

$120K — $150K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in solutions engineering, architecture, or technical consulting.
  • Experience managing complex enterprise implementations end-to-end.
  • Familiarity with CPQ and CRM systems like Salesforce and HubSpot.
  • Working knowledge of ERP platforms such as NetSuite and Oracle.
  • Experience delivering quote-to-cash programs with strong results.
  • Excellent communicator, adept at simplifying technical concepts for business audiences.
  • Willingness to work from San Francisco during onboarding and travel as needed.

Responsibilities

  • Deliver complex solutions for implementation engagements.
  • Manage project quality, financials, risks, and overall delivery performance.
  • Ensure timely and budget-compliant project delivery.
  • Proactively identify and mitigate project risks.
  • Communicate effectively with C-level executive stakeholders.
  • Drive product adoption aligned with business goals and innovation.
  • Collaborate with cross-functional and distributed teams.

Benefits

  • Comprehensive medical, dental, and vision coverage for employees and their families.
  • Free lunch, dinner, snacks, and coffee provided in the office.
  • Flexible vacation policy allowing employees to take needed time off.
Full Job Description
What you'll do
  • Deliver multiple moderately complex to complex solutions.
  • Manage end-to-end delivery of Roadrunner implementation engagements.
  • Monitor project quality, financials, risk, and overall delivery performance.
  • Ensure programs are delivered on time and within budget.
  • Proactively identify and mitigate project risks.
  • Manage project plans across multiple concurrent engagements.
  • Communicate effectively with executive stakeholders, including C-level leaders.
  • Drive product adoption by aligning implementations to business goals and innovation.
  • Collaborate with cross-functional and geographically distributed teams.


Example projects
  • Lead a POC with a mid-market manufacturing company to demonstrate how Roadrunner's PQA layer integrates with Salesforce and NetSuite, including live pricing rules, approval workflows, and order synchronization, from kickoff to a working demo in two weeks.
  • Own the technical workstream for a global SaaS customer's implementation: map their existing quoting process, design the data model migration from legacy CPQ, and coordinate API integration with their internal engineering team.


What you'll bring
  • Experience in solutions engineering, solutions architecture, or technical consulting with a track record of owning complex enterprise deals or implementations end-to-end.
  • Comfort engaging both technical teams and executive stakeholders, including CIOs, RevOps leaders, and CAOs.
  • Hands-on familiarity with CPQ and CRM systems (e.g., Salesforce, SAP CPQ, HubSpot), and a strong understanding of enterprise quoting, pricing, and approval workflows.
  • Working knowledge of ERP platforms (e.g., NetSuite, Oracle, SAP) and how they integrate with the broader revenue stack, including order management, billing, and revenue recognition.
  • Proven experience delivering quote-to-cash programs.
  • Strong communication skills - able to translate complex technical concepts into clear narratives for business audiences and vice versa.
  • Willingness to spend time in San Francisco during onboarding and travel as needed.


Bonus points if...
  • You've sold or implemented CPQ specifically - you understand the pain points firsthand and can meet customers where they are.
  • You're comfortable with data modeling and can dig into pricing, etc. data schemas without needing a hand-hold from engineering.
  • You've been at an early-stage company and know what full ownership of end-to-end delivery actually feels like.


What we offer
  • Medical, dental, and vision benefits for you and your family.
  • Lunch and dinner, as well as snacks and coffee to keep you energized.
  • Take what you need vacation policy.


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