Implementation Manager
Essential duties include the following:- Leads onboarding tasks, project meetings, track progress, communicate updates to relevant stakeholders to ensure alignment and accountability, and perform software training to all clients within your respective pipeline.
- Serves as the primary point of contact for all implementation-related matters, providing guidance and support to stakeholders at all levels.
- Conducts thorough analyses of current processes and systems to identify areas for improvement and optimization.
- Develops and implements strategies to drive change and improve efficiencies, leveraging best practices and innovative solutions.
- Proactively identify risks and issues that may impact project delivery and develop mitigation plans to address them.
- Establishes and maintains strong relationships with internal and external partners to facilitate collaboration and achieve project objectives.
- Provides regular reporting and analysis on project performance, including key metrics and KPIs, to inform decision-making and drive continuous improvement efforts.
Serious candidates will possess the minimum qualifications:- Bachelor's Degree in General Business or business administration, project management, information technology, or a related field.
- Minimum of three (3) years of general experience in project management, account management, or related fields required.
- Working knowledge of IT project management.
- Expert in Microsoft Project.
- Proficient Adobe Acrobat skills.
- Proficient Microsoft Office skills, including Outlook, Word, and Excel.
- Strong troubleshooting skills.
- Strong listening and interpersonal skills.
- Excellent organizational skills.
- Excellent multi-tasking skills.
- Excellent client engagement skills.
- Excellent problem resolution and problem analysis skills.
- Excellent verbal and written communication skills.
- Able to use basic office equipment, including copy machine, personal computer, and fax.
- Able to type 35 WPM.
- Able to travel locally or nationally by car or plane.
- Able to sit for long periods of time performing sedentary activities.
- Able to stand, stoop, and kneel to file for long periods of time.
- Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.
SWIVEL offers*: - Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.
