Location: USA (Remote) - Travel required.
The RoleWe are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client.
Key Responsibilities:- Shaping the Client Experience: Designing project plans according to each client's unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.
- Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.
- Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines.
- Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly.
- Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.
Requirements- 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment.
- Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions.
- Technical knowledge relevant to the industries and solutions being implemented.
- A strong sense of ownership and a proactive approach to identifying and addressing challenges.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information.
- Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications.
- Proficient in project planning, resource allocation, risk management, and managing high-impact projects.
- Ability to travel up to 10%.
BenefitsWe care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work.
The specific benefits/perks we offer are continually evolving, but currently include:- Salary Range: USD $90,000-100,000 per year.
- Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
- Employer sponsored 401(k) with company match.
- Paid Time Off (and the encouragement to use it).
- Annual company retreats.
- Promote from within philosophy.
Beyond the tangible benefits though:- You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
- You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing.
- You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution.
- Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to note.
- We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
- Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth.
- We truly love what we do and who we do it with - and we think you will too!
