Implementation ManagerWe are looking for an Implementation Manager who will be responsible for taking brand-new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management, has a passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.
In this role, you'll do:- Lead end-to-end onboarding and implementation for CreatorIQ customers, owning the process from assignment through successful handoff and delivering a white-glove customer experience.
- Configure the customer's CreatorIQ platform based on their package.
- Serve as a trusted platform expert, delivering tailored trainings (based on their workflows, use cases, and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ.
- Partner cross-functionally with Sales and Customer Success to align on customer goals, manage expectations, and ensure a seamless implementation and long-term success.
- Apply CreatorIQ implementation methodology, best practices, and independent judgment to solve complex challenges, support continuous improvement, and contribute to platform and process enhancements with Product.
Who you are and what you'll need for this position:
- 4+ years of experience in enterprise software, digital, social, or SaaS implementation, onboarding, or account management roles.
- Strong project management, problem-solving, and organizational skills, with the ability to manage multiple priorities in fast-paced, ambiguous environments.
- Excellent verbal and written communication skills, including the ability to present, train, and explain complex concepts to both technical and non-technical audiences.
- Customer-first mindset with high emotional intelligence, strong listening skills, and a passion for solving client challenges and driving successful outcomes.
- Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows is a plus
- Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
What you will get from us:- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
