The RoleWe're hiring an Implementation Manager to help own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role - you'll be the person who takes a signed contract and turns it into a live, thriving deployment.
You'll work closely with customers, our product team, and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed complex enterprise rollouts - whether in consulting, B2B SaaS, at a CPG brand, or a similar environment - and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation.
What You'll DoOnboarding & Deployment- Own the full implementation lifecycle - from kickoff through go-live - for new enterprise customers
- Manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
- Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
- Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments
Customer Enablement- Deliver training programs, documentation, and onboarding materials that get users up to speed fast
- Run live onboarding sessions and workshops tailored to different user personas - from day-to-day operators to executives
- Track and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption
Process & Infrastructure- Apply and refine the implementation playbook - templates, checklists, escalation paths, and success criteria
- Maintain implementation KPIs and reporting to give the business visibility into onboarding health and velocity
- Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time
Cross-Functional Collaboration- Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
- Hand off customers to CS with full context - ensuring a smooth transition and strong starting point for long-term success
- Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input
What We're Looking For- 3+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding - backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
- Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
- Strong project management skills - you're comfortable owning a plan, running a status call, and escalating when something's off track
- Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
- Experience working with CPG, retail, or supply chain customers is a plus - but not a requirement
- Builder mindset: you're energized by operating within process while still spotting opportunities to improve it
- Excited to be in our NYC headquarters 5 days a week
Perks + Benefits- Equity
- Paid Relocation
- Unlimited PTO
- 401(K) through Vestwell
- Provided MacBook
- Fully Paid Health, Dental, and Vision plans
- Catered Lunches on Fridays
- Free team dinners
- Unlimited coffee and snacks featuring our brands
