Role OverviewAs an Implementation Manager at Atominvest, you will own the end-to-end delivery of our platform for some of the world's most sophisticated alternative investment managers, and act as their day-to-day contact and the face of Atominvest throughout. White-glove service is part of our competitive edge - clients trust one person to understand their business, solve their technical problems, and be accountable end-to-end. To do that credibly, you need to be hands-on and technical - as comfortable mapping a client's data model and scoping an API integration as you are running discovery workshops or presenting to a C-suite sponsor.
You will lead complex, multi-stakeholder implementations from first workshop to go-live, designing the implementation plan itself rather than just executing someone else's. Delivery and technical substance are what earn you the trust to be the face of the account - not the reverse. You'll work closely with Sales, Product and Engineering to ensure client outcomes are delivered to the highest standard.
What You'll Be Doing- Own the full client lifecycle: discovery, solution design, configuration, data migration, integrations, UAT, training, go-live, and post-deployment success
- Act as the client's single day-to-day point of contact and the face of Atominvest - the credibility to hold that position comes from actually knowing the platform, the data, and the plan in detail
- Run structured discovery workshops to translate a client's fund structures, data model, and reporting requirements into a concrete implementation plan and platform configuration
- Design and advise on implementation plans - sequencing, dependencies, resourcing, and technical approach - rather than simply executing a pre-set template
- Work with Product and Engineering to scope and discuss integrations with client technical teams (APIs, SFTP, data feeds), defining what's feasible and what the client needs to build or provide
- Lead structured implementation programmes for enterprise clients, managing complex timelines, dependencies, and senior stakeholder expectations
- Analyse client datasets, fund structures, and workflows to design and configure optimal platform solutions
- Run executive business reviews with C-level contacts alongside Account Managers, distinct from technical discovery sessions, to align on progress and value delivered
- Proactively manage risks and customer health
- Partner with Product to manage change and operational risk during feature deployments - coordinating rollouts, communicating impact to clients, and ensuring new functionality lands smoothly within live production environments
- Act as the bridge between clients and the product roadmap - gathering structured feedback, influencing prioritisation, and owning delivery of new features to your client base
- Deliver consistently high-quality, responsive, white-glove support - treating every client issue with ownership and clear judgment
- Build genuine trust with client stakeholders at all levels, throughout the implementation and beyond - not just at renewal
- Identify expansion opportunities by understanding clients' broader operating models and strategic goals
Requirements- 3-6 years leading enterprise B2B SaaS implementations end-to-end, ideally within financial services or asset management - you've personally configured the platform, run the data migration, and solved the technical problems, not just coordinated the project plan and chased other people's tasks
- Strong working knowledge of private markets - you can hold your own in a conversation about waterfalls, capital calls, or LP reporting requirements without translation
- Genuinely hands-on and technical: comfortable working with APIs, data mapping, and integration concepts, and confident scoping technical requirements directly with a client's IT or data team
- Proven experience running discovery workshops that produce a concrete implementation plan - not just a requirements document
- Highly analytical, with strong Excel skills and comfort reconciling and migrating complex client datasets
- Exceptional project management instincts - you track every dependency, own every deadline, and communicate proactively when things shift
- A natural relationship-builder who's comfortable being the day-to-day face of a vendor to a demanding, sophisticated client - you read a room, adapt your style to a CFO or a data analyst, and can challenge and guide senior stakeholders with confidence
- Delivery substance first: this isn't a role where charm and responsiveness alone can carry you - clients trust you because you know their data and their platform inside out, and the relationship is built on that
- Entrepreneurial mindset: you thrive with autonomy, move quickly, and bring solutions not problems
- Bonus: formal PM methodology (PMP, PRINCE2, etc.); prior experience with fund administration, PE/VC operations, or portfolio monitoring tools
