About The RoleThe Implementation Engineer is responsible for the design and deployment of Seegrid AMRs/automated material handling solutions. He/she acts as the onsite lead for the implementation while ensuring the application is operating as designed. Ultimately, receiving customer acceptance of the installed Seegrid solution.
The Implementation Engineer must be personally engaging with customers at all levels, embrace new challenges, be energized by being on the road, and have methodical and meticulous problem solving skills.
Responsibilities Include:- Responsible for owning and designing the Technical Solution that will be implemented, along with completion of the Functional Specification document
- Responsible for ensuring that the Field Services Tech implements the Functional Specification as designed
- Assist in training routes on an as needed basis
- Responsible for complete validation of the designed solution. This includes but is not limited to all programmed routes, Supervisor rules and logic, configurations, switches, maps and stations
- Attend weekly update calls to report on the status of the project
- Application design POC for site leadership
- Develop partnership with key internal stakeholders: Implementation, Project Management, Sales, Engineering, Customer Support, and Field Services
- Proactive communication and support of project
- Tasked with updating all necessary documentation, post implementation. This includes the Functional Specification, route map, Supervisor rules, etc. and capture any necessary credentials for Supervisor access
- Seegrid POC during Implementation installation week
- Become Seegrid technology subject matter expert
Required Qualifications:- Two to four years of software technology work experience
- BS in Industrial Engineering or equivalent combination of education and experience
- Comfortable working cross-functionally; ability to persuade internal resources
- Technically proficient with an aptitude for analyzing data
- The candidate must be able to work in a team environment and proficient in standard computer software to include AutoCAD
- Strong problem solving and critical thinking skills
- Ability to deal with complexity and manage change
- Ability to prioritize and multitask
- Ability to successfully manage multiple tasks at any given point, strong relationship-building skills and communication skills
- Challenge the "status quo", dig into details and root cause analysis
- Persuasive and personable with strong verbal and written communication
- Leading solutions to complex problems and driving project progress
- Ability to travel 70% of the time
Desirable Qualifications:- Hybrid obligation, with the ideal candidate domiciled in the greater Pittsburgh, PA or Detroit, MI areas
- Knowledge of business process engineering, requirement engineering, and testing practices
- Hands-on experience configuring, testing, and implementing autonomous equipment
- Lead continuous improvement workshops on processes and procedures
- Simulation experience
- Knowledge of warehouse management system integration with material handling equipment, preferred
