Implementation Engineer (Forward Deployed), Customer Success & Integrations

Parspec

$90K — $130K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in integration, solutions, or technical implementation engineering in B2B SaaS
  • Degree in computer science/engineering or equivalent experience with code, APIs, and data
  • Experience building and debugging API-based integrations (REST/JSON, webhooks)
  • Proficient in AI tools for coding and troubleshooting
  • Hands-on experience with iPaaS (Workato preferred) and integrating ERP/CRM systems
  • Ability to manage multiple projects and communicate effectively with customers

Responsibilities

  • Own enterprise integrations from discovery to go-live
  • Manage a portfolio of integration projects to meet deadlines and scope
  • Build and troubleshoot integration flows using Workato
  • Design data transfer and translation logic between systems
  • Utilize AI tools for faster coding and debugging
  • Create reusable templates and playbooks for integration
  • Collaborate with Customer Success Managers for long-term adoption

Benefits

  • Unlimited PTO policy
  • Medical, dental, and vision coverage
  • Flexible hybrid work environment
  • Regular team offsites
  • Professional development budget
  • Equity options
Full Job Description
The Opportunity

We're looking for a forward-deployed Implementation Engineer to bring our enterprise integrations to life. You'll be the person who turns a customer's ERP, CRM, and operational data into a live, working integration with Parspec, hands on keyboard.

You'll own a portfolio of concurrent enterprise integrations, accountable for getting each one live on time and in scope. The work is both technical and customer-facing: you'll run field-mapping sessions, build and troubleshoot flows in Workato, debug APIs alongside customer IT, and translate fluidly between their engineers, their business users, and our Product and Engineering teams. You're AI-forward, comfortable in someone else's data, and disciplined about hitting a go-live date. The most important part, you'll be supported in all these efforts by a world class team to ensure success.

What You Will Achieve and Key Responsibilities

Integration Ownership & Delivery
  • Own enterprise integrations end to end, from discovery and field mapping through build, UAT, and go-live
  • Manage a portfolio of concurrent integration projects against contractual go-live dates and agreed scope

Build, Configuration & Troubleshooting
  • Build, configure, and troubleshoot integration flows in Workato, and debug API issues hands-on with customer IT and our Product and Engineering teams
  • Design and implement the data transfer and translation logic that maps customer data cleanly between systems

AI-Driven Development & Execution
  • Use AI tools to accelerate the work: generating and debugging code, drafting mappings, producing documentation, and troubleshooting faster

Systems & Playbook Development
  • Build reusable templates, tooling, and playbooks, and partner with CSMs who own long-term adoption


Why This Matters
  • Integrations are how Parspec becomes part of a customer's daily operations. Every successful go-live connects a distributor's core systems to Parspec, turning a massive, underserved industry's fragmented data into connected, usable workflows.
  • In this role, you are the bridge between our customers and our product-the person who makes the promise of a connected supply chain real, on time and at scale. Your work directly determines how quickly customers realize value, adopt Parspec, and operate more profitably.


Who You Are

Mandatory Qualifications
  • 5+ years in a forward-deployed, integration, solutions, or technical implementation engineering role in B2B SaaS
  • Technical background: a degree in computer science or engineering, or equivalent hands-on experience with code, APIs, and data
  • Hands-on experience building and debugging API-based integrations (REST/JSON, auth, webhooks, error handling)
  • AI-forward in how you work, using AI/LLM tools as a core part of your workflow to build, debug, document, and troubleshoot faster
  • Experience with an iPaaS / middleware platform (Workato strongly preferred) and integrating ERP and/or CRM systems (e.g., Eclipse, SAP, Salesforce)
  • Proven ability to manage multiple concurrent projects against firm deadlines, with strong customer-facing and communication skills

Preferred Experience
  • Hands-on middleware or direct API experience (recipes, custom connectors, on-prem agents)
  • Prior experience at an early-stage or high-growth SaaS company
  • Background in construction, building materials, or distribution technology


What We Offer
  • Competitive salary and discretionary bonus, plus equity options
  • Unlimited PTO policy
  • Medical, dental, and vision coverage
  • Flexible hybrid work environment
  • Regular team offsites and a budget for professional development
  • Preferred Location: San Mateo, with regular in-office presence


Join Us - Lead the Transformation!

At Parspec, we recognize that traditional job descriptions don't always capture the full range of your unique abilities-and that's perfectly okay. You may not meet every requirement, but if you bring a mix of experiences, fresh perspectives, and a passion that aligns with our mission, we want to hear from you!

The Parspec team believes that varied backgrounds drive better outcomes and fuel innovation. We are a team of self-starters that lead from every seat. We think big, set a standard of excellence and are committed to diversity and a discrimination-free workplace. We welcome applicants from all walks of life to join us and help shape the future at Parspec.

How to Apply

Submit your application and resume highlighting your achievements. Apply now and help drive transformative change in one of the world's oldest and largest industries!

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