Job Type
Full-time
Description
As an
Implementation Engineer, you'll be at the heart of ensuring our clients have a seamless and positive experience from day one. You'll guide them through the onboarding journey, translating complex technical needs into clear action, and working alongside internal teams to bring it all to life. Your mission? Help people succeed with our cybersecurity products by blending technical expertise with a collaborative, service-oriented mindset.
What You Will Be Doing:- Lead with purpose: Own the implementation process from start to finish, guiding clients through each stage with clarity and confidence.
- Listen and understand: Partner with Pre-Sales Engineers and clients to deeply understand their goals, technical requirements, and desired outcomes.
- Plan and organize: Set clear expectations through kickoff calls, project plans, timelines, and transparent communication.
- Collaborate across teams: Work closely with Product, Engineering, Sales, and Customer Success to deliver tailored, high-quality solutions.
- Keep things moving: Track progress, manage dependencies, and proactively remove blockers to keep projects on track and on time.
- Be the trusted guide: Serve as the go-to resource for clients throughout the implementation process-providing updates, solving problems, and delivering value.
- Empower through training: Lead onboarding sessions and workshops to ensure users feel confident and supported from the get-go.
- Transition with care: Partner with the Customer Success team for a smooth hand-off post-implementation, ensuring long-term satisfaction.
- Drive feedback forward: Capture insights from every interaction to help us improve how we serve our customers and evolve our solutions.
What You Need to Be Successful:- A customer-first mindset with the technical knowledge to back it up.
- 3+ years of experience in technical implementation, onboarding, or project management-ideally in a SaaS or cybersecurity environment.
- Strong background in Linux and Windows system administration, IP networking, and a general comfort navigating cloud environments (Azure or AWS experience is a bonus).
- Experience with Elastic and Ansible are a plus
- Strong organizational and project management skills-you know how to juggle multiple priorities without dropping the ball.
- Outstanding communication skills, both verbal and written-you can make the complex feel simple and the technical feel human.
- A collaborative spirit-you work just as well with engineers as you do with clients.
- Curious and proactive-you anticipate challenges and take ownership of finding solutions.
- Familiarity with project management tools (like Jira, Trello, or Asana) and a knack for documentation and follow-through.
Some Of What We Offer- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
- 10 annual, paid holidays
