CyberMaxx is seeking a highly motivated and experienced
SOC Shift Lead to guide our Security Operations Center team during assigned shifts. This leadership role is critical to ensuring 24/7 security monitoring, incident detection, and rapid response for our clients. The SOC Shift Lead will provide technical guidance, maintain operational excellence, and promote a culture of continuous improvement while leading a high-performing team in a mission-critical environment.
Key Responsibilities- Lead and coordinate SOC analysts during assigned shift, ensuring adherence to procedures and performance expectations.
- Serve as the first line of escalation for high-priority or complex security incidents.
- Oversee real-time monitoring, analysis, and triage of security alerts from various security platforms.
- Validate and ensure completeness, accuracy, and consistency of incident documentation and ticketing.
- Enforce adherence to playbooks, runbooks, and service level agreements (SLAs).
- Provide shift handoff summaries and briefings to incoming teams and SOC leadership.
- Mentor and coach team members to drive continuous skill development and career progression.
- Assist with onboarding of new analysts and ensure proper access to customer environments.
- Participate in operational planning and post-incident reviews to identify improvements.
- Collaborate across internal teams to support customer onboarding, tuning, and custom configurations.
- Maintain awareness of emerging threats, vulnerabilities, and security technologies.
Requirements- Ability to work all schedules in a 24/7 SOC Environment. Schedules are Sun-Wed and Wed-Sat with the following shifts: 7AM-5:30PM ET, 11AM-9:30PM ET, 9PM-7:30AM ET. Schedules are determined based on client demands at the completion of training.
- Bachelor's degree in a related field or equivalent combination of education and work experience.
- 3+ years of experience in a SOC or cybersecurity operations role, with at least 1 year in a lead or supervisory capacity.
- Certified in one or more recognized cybersecurity certifications (e.g., CompTIA Security+, CySA+, GCIH, GCIA, CEH).
- Experience with SIEM, EDR, and other security tools and platforms.
- Ability to work in a 24/7 operational environment with rotating shifts, including nights, weekends, and holidays.
- Strong written and verbal communication skills, especially in high-stress scenarios.
- Demonstrated ability to lead, motivate, and support teams in fast-paced, high-stakes environments.
- Legally eligible to work in the US, EU, or APAC regions as assigned.
Preferred Qualifications- Familiarity with MDR service models.
- Exposure to incident response frameworks (NIST, MITRE ATT&CK).
- Experience with multiple customer environments in MSSP/MDR contexts.
- Prior experience with mentoring or team training programs.
Some Of What We Offer- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long-Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
- 10 annual, paid holidays
