Job DescriptionImplementation Engineer - AIQ Ops | Full-time | Remote | TravelRole OverviewWe are seeking an experienced
Implementation Engineer to lead the successful deployment of
AIQ Ops across GP Strategies and customer environments. As the technical bridge between Product Engineering, Managed Learning Services, Customer Success, and client technology teams, you will be responsible for configuring integrations, onboarding new customers, troubleshooting technical issues, and ensuring customers achieve maximum value from the platform.
This is a highly collaborative and customer-facing role ideally suited to someone who enjoys solving complex technical challenges while delivering measurable business outcomes.
Key ResponsibilitiesCustomer Implementation- Lead the technical onboarding of new AIQ Ops customers.
- Configure AIQ Ops environments to align with customer requirements.
- Support implementation planning, technical discovery, and deployment activities.
- Validate customer readiness before production go-live.
- Execute implementation playbooks and deployment best practices.
Platform Integration- Design and configure integrations between AIQ Ops and enterprise systems, including:
- Learning Management Systems (LMS)
- HRIS platforms
- Microsoft 365
- Microsoft Entra ID (Azure Active Directory)
- Learning Experience Platforms (LXP)
- CRM platforms
- Internal workflow applications
- APIs and middleware platforms
- Implement Single Sign-On (SSO) and identity management solutions.
- Troubleshoot API, authentication, and integration-related issues.
- Maintain integration documentation and technical standards.
Customer Success & Support- Act as a trusted technical advisor throughout implementation and adoption.
- Resolve technical issues and collaborate with Engineering teams when required.
- Deliver administrator training and user enablement activities.
- Monitor platform health, adoption, and performance.
- Support customers through upgrades, releases, and new functionality.
Product Collaboration- Partner with Product Managers to improve implementation processes.
- Provide customer feedback to influence product enhancements and roadmap decisions.
- Assist with testing and validation of new platform releases.
- Develop reusable implementation assets, templates, and deployment methodologies.
- Identify automation opportunities within onboarding and deployment workflows.
Operational Excellence- Maintain implementation documentation, SOPs, and knowledge articles.
- Track implementation KPIs and project milestones.
- Ensure deployments comply with security, governance, and compliance requirements.
- Support continuous improvement initiatives across delivery and implementation teams.
What Success Looks LikeSuccess in this role will be measured by:
- Successful customer go-lives
- Faster customer time-to-value
- High customer adoption and engagement
- Quality and consistency of implementations
- Customer satisfaction and retention
- Platform stability and performance
- Reliable integrations
- Increased efficiency through repeatable and scalable deployment processes
Required Skills & ExperienceEssential- Experience implementing SaaS solutions within enterprise environments.
- Experience integrating cloud applications using REST APIs.
- Strong understanding of authentication technologies including SSO, OAuth, and SAML.
- Experience working with Microsoft Azure and Microsoft Entra ID.
- Strong troubleshooting, analytical, and problem-solving skills.
- Customer-facing implementation, consulting, or technical delivery experience.
- Experience working within Agile product and development environments.
- Excellent stakeholder management and communication skills.
- Strong written and verbal communication abilities.
Preferred- Experience implementing Learning Management Systems (LMS).
- Experience within Learning & Development technology environments.
- Microsoft Power Platform knowledge.
- SQL and reporting experience.
- Workflow automation experience.
- Exposure to DevOps and CI/CD practices.
- AI platform implementation experience.
- Experience supporting enterprise software deployments.
Technical Skills- REST APIs
- JSON
- OAuth
- SAML
- Microsoft Entra ID
- Microsoft Azure
- Microsoft 365
- Power Platform
- Jira
- Azure DevOps
- Git
- API testing tools (Postman)
