The jXchange Integration team is adding an Installation Coordinator position. As an Installation Coordinator, you will be responsible for facilitating the installation activities to ensure the successful implementation of the both JH and Third Party products and services. You will work with JH clients, as well as other Jack Henry product groups, and serve as the liaison between our clients, the assigned manager, and integration, technical and production teams throughout the entire implementation process.
This position may be worked remotely within the United States, with the exception of California.
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:
• Serves as a leader and resource for the installation team members.
• Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.
• Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.
• Exercises the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoots issues once implementation is complete.
• Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.
• May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel.
• May participate in new release activities.
• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
• May participate in sales turnover meetings to schedule and determine the scope of the project.
• May perform other job duties as assigned.
What you'll need to have:
• Must have at least 4 years of experience working with software implementations, experience working in a financial institution, or another FINTECH.
• Must be comfortable working with technical and executive leaders within a financial institution.
• Must have the ability to work extended hours including weekends as business needs dictate.
What would be nice for you to have:
• Bachelor's Degree.
• Project management experience.
• Knowledge of Jack Henry products
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
