Due to SIS's rapid and exciting growth, we are expanding our team and looking for an Implementation Consultant to join us. This is an opportunity to be part of a growing, award-winning organization where your expertise can make a meaningful impact for clients across the perioperative space. In this role, you will serve as a clinical and business subject matter expert throughout the implementation of SIS Complete, helping clients improve workflows, adopt technology with confidence, and achieve strong operational outcomes. If you are energized by collaboration, continuous improvement, and delivering great client experiences, this role offers the chance to grow your career while making a difference.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
- Assist clients with application configuration, based on user needs and industry standards.
- Perform project management tasks to take clients through project life cycle.
- Train administrative and end users SIS Complete and associated applications.
- Determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS).
- Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project, including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, issue tracking, and escalation.
- Identify client-associated risks and provide actions or solutions.
- Give a hands-on approach to the implementation process.
- Identify possible risks with the client on a continual basis during the project life cycle
- Review, assess, and help manage the application scope of work and scheduling.
- Exposure to and use of ASC billing practices
- Assist and focus client in directing resources and efforts to achieve project goals.
- Address client's application issues and close all issues before transition to Support.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time
EDUCATION DESIRED:
Bachelor's degree strongly preferred.
SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
- Knowledge of healthcare industry, ASC industry preferred
- Experience with SAAS software implementations
- Skill in interpersonal communication, both verbal and written, across all levels of an organization with a high degree of tact and diplomacy.
- Must be able to take a friendly approach to teaching all levels of end users.
- Must be able to motivate others to learn.
- Strong organization and time management skills.
- Skill in problem solving in order to provide issue resolution and troubleshoot where necessary.
- Ability to work in a collaborative, team environment while taking ownership of one's project.
- Ability to take initiative and be a self-starter while working on projects.
- Ability to quickly learn new concepts and apply them to new situations.
SPECIFIC KNOWLEDGE & SKILLS DESIRED:
- Experience with ASC Clinical and Billing Practices
- Knowledge of perioperative regulatory compliance and best practice recommendations.
BENEFITS:
- Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
- Vacation/Sick time
- 401(k) retirement plan with company match
- Paid Holidays
- SIS Cares Day
- Fully Remote
