About YouYou're a problem-solver who dives deep, learns fast, and applies knowledge to drive progress. Big challenges inspire you - you map the path and own the results. You love helping others, thrive in smart teams, and find motivation in shared milestones. You value fast iteration and real feedback from both your team and from customers. You're an early riser, and ready for your next adventure.
We're hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one. You'll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success.
This is a full-time position that will be based out of our San Francisco Headquarters.What You'll Do- Build deep, lasting relationships with our existing and future customers
- Advise and support the implementation of Levelpath to our customers
- Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
- Develop best practice guides and product documentation to share with customers
- Identify champions and build relationships with key business stakeholders within accounts
- Drive new solution offerings to our customers by working directly with the sales team
- Bring new products to market by collaborating closely with the product & engineering team
- Represent the voice of your customers in product asks
- Drive and support customer health via adoption metrics
- Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.
What you Bring to the Table- Empathy, patience, and a sense of urgency when supporting customers
- 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
- B2B SaaS experience in a fast-paced environment
- BA or BS
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes
- Strong written and verbal communication skills
- Adaptability and ability to flourish in a fast-paced environment
- Comfort in managing multiple workstreams
- Ability to communicate with stakeholders across product and engineering
- Effective collaboration and self-starter mindset
- Availability for some travel - when the time comes to visit your customers!
Benefits- 100% Medical, dental, and vision insurance
- Flexible PTO, Parental Leave, Sick Leave
- Competitive compensation and equity package
- 401k
- Commuter benefits
- In-office snacks and Friday team lunches
- Team-driven happy hours and celebrations
The estimated annual OTE for this role is $150,000- $200,000.
