WHO WE NEED 

We're looking for an Implementation Consultant to join our implementation team with a core platform focus on SMB association management software (AMS). In this role, you'll lead onboarding projects for new accounts and deliver professional services training and consulting for existing Clients. You'll guide Clients through discovery, recommend best-practice solutions, configuration of platform(s), and ensure successful adoption through go-live and beyond. As a trusted advisor, you'll help organizations achieve their goals while delivering an exceptional Client experience.  
 
WHO YOU ARE 

You're an experienced implementation professional who enjoys solving complex business challenges and helping Clients succeed. You quickly learn new technologies, communicate technical concepts to audiences of all experience levels, and approach every Client engagement with a consultative mindset. You're collaborative, proactive, and energized by improving processes, sharing knowledge, and delivering exceptional Client experiences. 

 
HOW YOU WILL MAKE AN IMPACT 

Lead Client Implementations 

• Own and deliver end-to-end Client onboarding projects, consistently meeting or exceeding individual and team performance metrics.  

• Lead implementation projects by proactively managing scope, timelines, milestones, risks, and Client expectations from kickoff through go-live.  

• Navigate changing priorities and evolving Client requirements while maintaining project momentum and delivering successful outcomes.  

Consult, Configure, and Deliver Solutions 

• Identify Client requirements and recommend best-practice software configurations that align with each association's business goals and operational needs.  

• Facilitate data migration, software configuration, testing, and validation to ensure a seamless implementation experience.  

• Deliver professional services consulting engagements, including workflow assessments, training sessions, and solution recommendations that maximize Client success.  

Enable Client Success 

• Train and empower Clients to confidently adopt platform(s) through engaging instruction, workflow recommendations, and industry best practices.  

• Build trusted relationships with stakeholders at all organizational levels, including executive leadership, throughout the implementation lifecycle.  

Strengthen the Team 

• Collaborate cross-functionally to continuously improve onboarding processes, implementation standards, and the overall Client experience.  

• Serve as a subject matter expert by sharing best practices, contributing to documentation, mentoring teammates, and supporting continuous process improvement.

WHAT SUCCESS LOOKS LIKE 

Success in this role is measured by: 

• Delivering high-quality implementations that meet Client objectives.  

• Consistently achieving Client satisfaction and positive implementation outcomes.  

• Delivering projects on time while effectively managing scope and expectations.  

• Contributing to team knowledge, process improvements, and operational excellence.  

WHAT YOU BRING 

Experience 

• Bachelor's degree or equivalent work experience.  

• 2+ years of experience in SaaS implementation, Client onboarding, or professional services.  

• Proven experience managing multiple concurrent software implementation projects.  

• Experience with Association Management Software (AMS) or similar membership/nonprofit platforms is preferred.  

Technical & Project Management Skills 

• Strong Microsoft Excel and data management skills.  

• Excellent analytical, troubleshooting, and problem-solving abilities.  

• Ability to quickly learn new software applications and technologies.  

• Strong project management skills with the ability to prioritize competing initiatives in a fast-paced environment.  

Professional Skills 

• Exceptional written, verbal, and presentation communication skills.  

• Strong attention to detail and excellent organizational skills.  

• Client-first mindset with a passion for delivering exceptional Client experiences.  

• Ability to work independently while collaborating effectively across cross-functional teams.  

• Comfortable holding Clients and internal stakeholders accountable to agreed-upon timelines and project expectations.  

• Demonstrated ability to build trust, influence stakeholders, and maintain momentum across complex Client projects.  

• A proactive, continuous-improvement mindset with a desire to contribute ideas that strengthen team performance and Client outcomes.  

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility