We are excited to recruit for this pivotal Implementation Consultant role to ensure the seamless onboarding and successful software implementation for our clients. You will serve as project manager and a trusted consultant to hospitality industry customers, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses.
What You'll Be DoingAs an Implementation Consultant, you will be responsible for onboarding new customer implementations from start to finish.
Your responsibilities will include:
- Product Expertise & Guidance: Provide product expertise and guidance to clients throughout the implementation, developing functional expertise with Harri solutions and proactively sharing best practices as product evolves.
- Project Management & Timelines: Create, manage, and update project plans to track client deliverables and implementation progress from project inception to 'go live'.
- Requirement Gathering & Configuration: Gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet client needs.
- Quality & Escalation Management: Accountable for the quality of configuration produced, owning and escalating any issues preventing implementation and project completion.
- Training & End-User Support: Provide training and end-user support during the implementation process.
- Process Improvement & Adoption: Work cross-functionally to help plan, execute, and drive adoption of process improvements.
More About You: What Can You Bring?We are looking for an ambitious, self-motivated team player with a proven track record of managing customer-facing implementations in a fast-paced environment. You will be passionate about delivering successful outcomes and possess:
- 2+ years in a customer-facing role at a SaaS Software company.
- Bachelor's degree or commensurate experience.
- Excellent communication (written and verbal) and presentation skills, with the ability to communicate effectively with individuals and groups across organizations.
- Strong attention to detail with excellent analytical, problem-solving, and organizational skills.
- Experience with Workforce Management, Payroll, or HRIS systems is strongly preferred.
- Experience in the hospitality industry in an operations, general manager, or other operational role is strongly preferred.
- An ambitious and self-motivated team player who is comfortable working in a fast-paced environment and is ready to grow with a company.
When and Where You'll Be Doing It- You will enjoy a full-time position.
- The salary range for this position is $80,000 - $100,000 USD, depending on experience.
- This role reports directly to the Director, Global Enterprise Implementation.
What Will You Get in Return?Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:
- Competitive salary within the stated range.
- The opportunity to drive critical projects for a high-growth, innovative company.
- Experience working in a fast-paced, global environment.
- A collaborative and supportive team environment.
*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*
