What you'll doAs an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
Responsibilities- Own the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.
- Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline.
- Partner with other Sales and Technical Services teams to improve the overall Stripe user journey.
- Engage with Product and Engineering teams to help drive product strategy for large users.
- Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- 6+ years of experience working with strategic customers on technology solutions, with a track record of top performance
- Ability to understand complex business requirements and craft tailored solutions
- Quick learner with the ability to explain technical concepts to Stripe's largest customers
- Proven project management skills and strong critical thinking abilities
- Experience identifying and solving internal process inefficiencies
- Superior verbal and written communication skills
- Ability to operate independently in a highly ambiguous and fast-paced environment
Preferred qualifications- Prior experience at a growth stage Internet/software company
- Experience in the payments industry
- Knowledge of APIs
- Knowledge of SQL
