Train customer teams on utilizing Hedgerow effectively.
Identify and troubleshoot technical issues, escalating when necessary.
Document implementation processes and contribute to internal playbooks.
Benefits
Opportunity to work with cutting-edge AI tools for implementation.
Engage in projects with meaningful impact in Gov-Tech sectors.
Collaborative and supportive team environment focused on continuous improvement.
Chance to develop expertise in a niche SaaS application catering to local governments and public agencies.
Full Job Description
What You\'ll Do
Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live.
Analyze and understand each customer\'s business processes and apply best practices to guide how those processes translate into Hedgerow.
Become a product expert to configure the platform to match each agency\'s specific workflows, data, and compliance requirements.
Strong understanding of SaaS platforms, cloud environments, and data management principles required.
Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required..
Create custom reports using Hedgerow\'s report writing tool, which often involves complex SQL stored procedures.
Train customer teams (inspectors, administrators, and staff) on how to use Hedgerow.
Identify and troubleshoot technical or process issues that arise during setup, escalating to the Project Manager as needed.
Use AI tools to accelerate documentation, data mapping, and configuration work, and help identify where AI can improve implementation speed and quality.
Document implementation processes and contribute to internal playbooks to improve future onboarding.
What You Bring
5+ years of experience in implementation or onboarding of SaaS solutions.
Ability to manage multiple customer implementations simultaneously.
Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems.
Working knowledge of SQL (queries and report writing across relational databases).
Comfort using AI tools (such as Claude or similar) to speed up data analyses, documentation, and configuration work.
Excellent communication skills, both verbal and written, with the ability to translate technical concepts for non-technical government staff.
Proficiency with tools like HubSpot, or similar CRM/project management platforms.
A problem-solving mindset and comfort navigating ambiguity.
What Makes You Stand Out
Experience in Gov-Tech SaaS, public health, environmental health, or a related sector.
Experience implementing SaaS solutions for local governments or public health/environmental agencies.
Hands-on experience using AI tools to improve workflow efficiency (e.g., data transformation scripts, documentation generation, process automation).
Self-motivated, detail-oriented, and driven to see a project through to a successful launch.
