Job Description:

As the Global Digital Change Experience Lead, you will oversee all strategic change initiatives and cross-functional transformation efforts across the IMO Digital & Data portfolio, serving as a trusted thought partner and deputy to the Senior Director, Digital & Data Change Experience. This role is responsible for driving integrated change planning, organizational readiness, stakeholder engagement, adoption, and value realization across critical Digital & Data initiatives while helping establish and scale the Change Experience capability for the future Mars Snacking organization.

Operating across technology, process, data, governance, cybersecurity, service management, AI, and Associate experience initiatives, this individual will bring a systems-thinking mindset that connects work across functions, programs, and regions to ensure business outcomes are achieved in a coordinated and sustainable manner.

The Global Digital Change Experience Lead plays a critical role in helping the organization avoid change in silos by identifying dependencies, aligning stakeholders, and orchestrating integrated experiences that improve readiness, accelerate adoption, and enable long-term business success.

What are we looking for?

We are seeking an experienced transformation leader who thrives in ambiguity, operates effectively across complex stakeholder environments, and can translate strategic priorities into measurable business outcomes.

The ideal candidate combines strong change leadership, program delivery, stakeholder engagement, organizational effectiveness, and systems-thinking capabilities. They are equally comfortable shaping strategy, facilitating executive discussions, coaching project teams, challenging assumptions, solving complex organizational challenges, and driving execution across multiple workstreams simultaneously.

This individual will serve as a trusted advisor and thought partner to the Senior Director, Digital & Data Change Experience, helping shape the future of the Change Experience function while leading high-priority initiatives across the IMO Digital & Data portfolio.

The successful candidate is naturally curious, highly collaborative, and capable of quickly understanding complex business, technology, data, and operational topics. They can connect dots across programs, functions, and geographies while balancing enterprise objectives with regional and local realities.

They are also a strong communicator and storyteller who can independently develop executive presentations, strategic recommendations, communications, engagement plans, and leadership materials that influence decision-making and drive action.

Key Responsibilities

Please list the most important and relevant responsibilities

What will be your key responsibilities?

Strategic Initiatives & Integration Leadership

• Lead high-priority strategic initiatives and special projects on behalf of the Change Experience function.
• Serve as a trusted advisor to Digital & Data leaders on organizational readiness, adoption, stakeholder engagement, and business transformation.
• Partner with program leaders to identify risks, opportunities, and interventions that improve organizational outcomes.
• Drive strategic initiatives that span multiple functions, regions, technologies, and business capabilities.
• Support leadership decision-making through thoughtful analysis, recommendations, and executive-level storytelling.

Change Experience Delivery Leadership

• Lead the end-to-end delivery of Change Experience activities across assigned initiatives, ensuring execution of the AWARE, ALIGN, ABILITY, and ADOPT framework.
• Develop and oversee Change Strategies, Stakeholder Analyses, Impact Assessments, Communications & Engagement Plans, Champion Networks, Readiness Strategies, and Sustainment Plans.
• Establish consistency, quality, and repeatability across Change Experience deliverables and methodologies.
• Coach project teams and stakeholders on effective change leadership practices.
• Ensure adoption, readiness, and business outcomes remain central to program delivery.
• IT4IT, Cyber & Digital Associate Experience
• Lead Change Experience efforts supporting IT4IT, cybersecurity, service management, cross-company access, digital workplace, and associate experience initiatives.
• Partner with technical and business teams to translate complex topics into meaningful and actionable experiences for stakeholders.
• Drive readiness and adoption strategies that support enterprise-wide capabilities impacting associates across Mars Snacking.
• Support the successful deployment of foundational Digital & Data capabilities that enable the future operating model.

Integrated Planning & End-to-End Orchestration

• Identify and manage dependencies across programs, functions, technologies, and regions.
• Ensure change activities are coordinated across interconnected initiatives to minimize change saturation and maximize business readiness.
• Partner with regional stakeholders to align global priorities with local deployment needs.
• Apply a systems-thinking approach to understand upstream and downstream impacts of organizational change.
• Drive integrated planning efforts that connect technology, process, data, governance, and people impacts across the portfolio.

Operating Model Effectiveness & Future Capability Building

• Support the development and evolution of the IMO Digital & Data Change Experience operating model.
• Help establish methodologies, playbooks, governance processes, tools, and standards that scale the function.
• Partner with Change Experience leadership to identify capability gaps and future organizational needs.
• Support the development of future resources focused on end-to-end process transformation, regional enablement, and cross-functional orchestration.
• Contribute to building a sustainable Change Experience capability that extends beyond individual programs and supports the long-term success of Mars Snacking.

Adoption, Readiness & Value Realization

• Define and monitor adoption, readiness, engagement, and behavioral change metrics across initiatives.
• Identify organizational risks and develop mitigation strategies that improve program outcomes.
• Partner with stakeholders to reinforce, embed, and sustain new ways of working following deployment.
• Leverage insights and feedback to continuously improve change approaches and stakeholder experiences.
• Communicate progress, risks, recommendations, and outcomes to senior leadership teams.

Measures of Success

Define how performance and success in this role will be measured (3-5 outcome-based measures)

What does success look like?

• Strategic initiatives are delivered successfully with strong stakeholder alignment, readiness, and adoption outcomes.
• Change Experience activities are consistently executed across programs with high quality and measurable impact.
• Cross-functional dependencies are proactively identified and managed, reducing organizational friction and change collisions.
• Stakeholders view Change Experience as a strategic partner and accelerator of business outcomes.
• Organizational readiness, engagement, and adoption metrics demonstrate sustained improvements across the portfolio.
• New ways of working are successfully embedded and sustained following deployment.
• The Change Experience capability continues to mature, scale, and deliver value across the Mars Snacking integration.

Context and Scope

Explain how the job gets done and the way it operates within the team and with stakeholders

Job Specifications/Qualifications

State the preferred education, knowledge, skills and experience this position requires. State the physical and/or mental requirements for the role (e.g. stand for x hours, lift x weight, concentration on repetitive tasks). Note: May differ from the current job holder's own skills and experience.

Education & Professional Requirements

• Bachelor's Degree or equivalent experience required.
• 10+ years of experience leading large-scale transformation, change management, organizational effectiveness, program delivery, or related initiatives.
• Demonstrated experience supporting enterprise-wide business, technology, digital, data, or operating model transformations.
• Experience leading complex cross-functional initiatives involving multiple stakeholder groups, regions, and business functions.
• Strong understanding of organizational change, stakeholder engagement, communications, readiness, adoption, and sustainment methodologies.
• Exceptional executive presence, facilitation, communication, and influencing skills.
• Proven ability to navigate ambiguity and drive outcomes in highly matrixed environments.
• Experience developing executive presentations, strategic recommendations, communications, and leadership materials.
• Ability to quickly understand unfamiliar business, technology, process, and organizational topics and translate them into actionable strategies.
• Experience supporting global organizations and large-scale deployment programs preferred.

Key Mars Leadership Competencies (4-6)

Refer to the Mars Talent and Development Library

Note: competencies selected should be job related

• Strategic Mindset
• Manages Complexity
• Drives Results

Key Functional Competencies & Technical Skills (3-5)

Distinguish any preferred competences at the end of the list & notate them as "preferred"

Required

• Change Strategy & Transformation Leadership
• Organizational Readiness & Adoption
• Stakeholder Engagement & Influence
• Strategic Planning & Execution
• Executive Communications & Storytelling
• Workshop Design & Facilitation
• Organizational Effectiveness
• Integrated Program Planning
• Systems Thinking
• Change Governance & Delivery
• Value Realization
• Business Process Transformation

Preferred

• Digital Transformation
• Process Design & Process Harmonization
• Regional Deployment Management
• Organizational Design
• Portfolio & Program Management

Relevant Quantitative and Budget Information

Team Size (All direct and indirect reports.)

• Initial individual contributor leadership role serving as deputy to the Senior Director, Digital & Data Change Experience.
• Expected to influence leaders and stakeholders across multiple Digital & Data functions, programs, and regions.
• Future opportunity to lead Change Experience resources supporting end-to-end process transformation, regional enablement, and cross-functional orchestration activities.

Other

This is a program, role as part of the Mars Snacking integration program with a planned end date in Dec 2028.

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What can you expect from Mars?
Work with diverse and talented Associates, all gui