Jones Lang LaSalle Incorporated

IFM Director

Jones Lang LaSalle Incorporated • $192K — $250K *
Mountain View, CA 94040In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration, Property Management, Operations Management, or related field
  • Minimum 8 years experience in facilities management or similar field
  • At least 5 years’ experience managing diverse, management-level teams
  • Proven track record managing complex, cross-functional transformation projects
  • Strong analytical skills and experience with data analytics tools

Responsibilities

  • Act as primary successor to the IFM Director during their absence
  • Manage facilities services delivery according to policies and contract scope
  • Develop and implement multi-year IFM strategies aligned with corporate goals
  • Serve as primary point of contact for clients to ensure exceptional service
  • Oversee large-scale IFM project budgets and vendor performance
  • Lead end-to-end transformation initiatives including tech implementation
  • Define, track, and report on critical IFM KPIs

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
What this job involves - The IFM Transformation Director serves as the strategic second-in-command to the IFM Director while leading comprehensive transformation initiatives across our integrated facilities management portfolio. This role combines executive-level operational leadership with program management expertise to drive innovation, standardization, and performance excellence across all facilities services.

Key Responsibilities
Strategic Leadership & Service Delivery
  • Act as primary successor to the IFM Director, covering all major decision-making, stakeholder meetings, and operational oversight in their absence
  • Manage delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures, and contract scope
  • Develop and implement multi-year IFM strategy and annual management plans, ensuring alignment with corporate goals including sustainability and cost efficiency
  • Serve as primary point of contact for clients, proactively developing relationships and ensuring exceptional service delivery
  • Oversee large-scale IFM project budgets and manage vendor performance to agreed standards and contract compliance

Transformation & Change Management
  • Lead end-to-end transformation initiatives including technology implementation, global operating procedure standardization, and new maintenance model rollouts
  • Serve as executive sponsor for new site launches, expansions, and major facility renovations
  • Establish and enforce global best practices, Standard Operating Procedures (SOPs), and playbooks for consistent service delivery
  • Drive innovative programs and processes that reduce operating costs and increase productivity
  • Execute comprehensive change management plans ensuring successful adoption of new processes and systems


Performance Management & Analytics
  • Define, track, and report on critical IFM KPIs including uptime/availability, MTTR, CSAT, maintenance backlog, and cost per square foot
  • Establish IFM data and analytics function to identify performance gaps, predict maintenance needs, and measure ROI
  • Audit and refine SLAs with internal stakeholders and external vendors
  • Conduct portfolio audits to ensure data integrity across all systems
  • Deliver portfolio management reports and variance analysis as required


Financial & Risk Management
  • Achieve operational expenditure targets, manage budgets, and identify cost efficiencies and savings
  • Lead annual budgeting and quarterly forecasting processes
  • Develop and approve annual capital plans in collaboration with client representatives
  • Proactively identify and manage operational, compliance, and financial risks across the property portfolio
  • Ensure compliance within delegated financial and contractual authorities


Team Leadership & Vendor Management
  • Lead, manage, and develop professional teams of management-level staff across geographically dispersed locations
  • Provide excellent onboarding, training, and team building while supporting performance excellence
  • Manage strategic relationships with Tier 1 IFM partners and key suppliers
  • Lead vendor contract procurement activities and support account-wide sourcing events
  • Coordinate engagement with cross-functional teams including security, capital projects, and specialized services


Operational Excellence
  • Ensure compliance with all health, safety, environmental, and risk management policies
  • Be accountable for delivery of moves, adds, changes, and small construction projects
  • Support account-wide initiatives including compliance reviews, audits, and training programs
  • Drive continuous improvement initiatives, benchmarking, and best practices implementation
  • Maintain system reliability and improve consistency across the portfolio


Required Qualifications
Education & Experience
  • Bachelor's Degree in Business Administration, Property Management, Operations Management, or related field
  • Minimum 8 years experience in facilities management, property management, or related field
  • Minimum 5 years experience managing diverse, management-level teams
  • Proven track record managing complex, cross-functional transformation projects


Core Competencies
  • Executive Presence: Ability to influence executive-level stakeholders and lead large, geographically dispersed teams
  • IFM Expertise: Deep technical and operational knowledge of hard and soft services, maintenance, space management, and building technologies
  • Program Management: Experience managing simultaneous complex transformations and portfolio-level initiatives
  • Data Literacy: Strong analytical skills and experience using CMMS, BI tools, and data analytics for decision-making
  • Financial Acumen: Demonstrated finance management skills including budgeting, forecasting, and cost optimization
  • Technology Proficiency: Advanced skills in information technology tools and platforms
  • Communication Excellence: Outstanding relationship management, presentation, and stakeholder engagement abilities


Key Attributes
  • Strategic thinking with operational execution capabilities
  • Change management expertise with proven adoption success
  • Risk management and compliance focus
  • Innovation mindset with continuous improvement orientation
  • JLL core values alignment: Teamwork, Ethics, and Excellence


This role offers the opportunity to shape the future of integrated facilities management while developing executive-level leadership capabilities in a dynamic, client-focused environment.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

192,000.00 - 250,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Mountain View, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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