Jones Lang LaSalle Incorporated

IFM COE Director

Jones Lang LaSalle Incorporated • $183K — $267K *
Dallas, TX 75217In-Person
Real Estate & Construction
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree; MBA preferred.
  • 10+ years of experience in commercial real estate or Facilities Management.
  • In-depth knowledge of Facilities Management, Engineering, Energy and Sustainability.
  • Strong leadership and negotiation skills.
  • Ability to summarize complex ideas clearly and effectively.
  • Demonstrated experience in quality assurance and continuous improvement programs.
  • Excellent analytical and public speaking skills.

Responsibilities

  • Oversee all aspects of Facilities Management within the portfolio.
  • Drive the application of advanced technology platforms for operational efficiency.
  • Integrate service delivery resources and align with client objectives.
  • Anticipate client needs and exceed performance metrics.
  • Build and manage high-performing, engaged teams.
  • Foster successful relationships across account stakeholders to share best practices.
  • Lead innovation strategies and implement process improvements.

Benefits

  • 401(k) plan with company matching contributions.
  • Comprehensive Medical, Dental & Vision Care.
  • Paid parental leave at 100% of salary.
  • Generous Paid Time Off and Company Holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
The Opportunity

The IFM COE Director is responsible for enabling strategy and integrated service delivery and service line integration for one of JLL's largest global financial services accounts. This leader is also responsible for driving innovation, establishing best practices and standards, driving cost savings, operational efficiency and managing national programs such as health, safety, and environmental across the account while serving as the liaison between the Alliance Director and JLL Organization. This leader will oversee the Integrated Facility Management Center of Excellence including Facility Management, Engineering, Health Safety and Environmental, Energy & Sustainability, and Business Programs. The position will report directly to the Governance & Enablement Director of this account.

Primary Responsibilities
  • Responsible for all aspects of Facilities Management within the portfolio:
    • Accountable for results of the TFM team in the areas of Facility Management practices, including Business Continuity, building level financials, Customer Experience, Facility Condition Inspections used to build Repair & Maintenance budgets, work order management and centrally executing Client initiatives.
    • Accountable for results for TFM EHS (Environmental, Health and Safety) in the areas of Environmental compliance with laws, codes and regulations
    • Accountable for results of the TFM Engineering in the areas of JLL's Operations Compliance Program (OCP/JCAP), preventative maintenance programs such as NGM (next generation maintenance), Mobile Engineering processes, and collaboration with regional engineering leadership on the account.
  • Accountable for the continuous application and implementation of Corrigo technology platform capabilities and enhancements, including the development and optimization of AI-driven functionality, ensuring alignment with organizational objectives while identifying and capitalizing on emerging capabilities to maximize operational efficiency and service delivery outcomes.
  • Integrate service delivery platform and resources while effectively managing handoffs. Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
  • Anticipate client needs and deliver to outperform on the key performance indicators. Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity.
  • Create and manage high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the REMS leadership team, understand the firm's strategy and goals and can translate those into the business opportunities.
  • Build successful relationships across the account, including regional and COE, to ensure business requirements are understood and to promote confidence, forward planning and best practices - be a trusted advisor. Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.
  • Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
  • Development and management of innovation strategy by identifying improvement opportunities requiring creative solutions to meet client needs. Also, will provide leadership to bring on-account leading practices and/or innovations developed in the firm.
  • Lead various project teams on projects such as developing new processes and tools or finding better ways to communicate information to drive results.
  • Become a reference for best-in-class service delivery that can be leveraged to expand JLL's business.
  • Identify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectations. Follow-through by providing management and leadership direction for the design, development and implementation of programs.
  • Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback.


Requirements
  • Bachelor's degree and MBA or other secondary degree is preferred.
  • 10+ years' experience in commercial real estate and/or Facilities Management.
  • Proficient knowledge of Facilities management, Facilities Engineering, Energy and Sustainability, and Environmental and Safety.
  • Demonstrated leadership/management skills and the ability to influence and negotiate.
  • Ability to communicate complex ideas in a concise and summarized manner.
  • Ability to recognize and diagnose trends and patterns and problem-solving ability.
  • Experience in implementing quality assurance and continuous improvement programs.
  • Excellent analytical skills - both financial and planning.
  • Public speaking acumen and the ability to engage large groups.
  • Ability to develop and maintain trust with internal and client stakeholders.
  • Previous experience leading large teams in a fast-paced, agile environment.
  • Detail-oriented, organized, flexible, and a desire to tackle new challenges.
  • Ability to move people to action, including self, with a sense of urgency.
  • Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook).


Remote, although strong preference given to candidates in the Charlotte, NC market.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

183,750.00 - 267,500.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Charlotte, NC, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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