TeleTech

Identity and Access Management Specialist

TeleTech$86K — $198K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in information security
  • 2+ years of experience in identity and access management
  • Proficient with Identity Governance and Administration platforms like SailPoint or APDS
  • Skilled in Single Sign-On and Federated Identity Management tools such as Okta or Microsoft Entra ID
  • Experience with IAM tool configurations like CyberArk or Microsoft Identity Manager
  • Familiarity with directory and authentication services like SAML and OAuth
  • Public Trust eligibility
  • High school diploma or GED required

Responsibilities

  • Design and implement identity lifecycle capabilities across client environments
  • Manage identity governance, authentication, and authorization processes
  • Conduct provisioning, de-provisioning, and access request workflows
  • Perform troubleshooting for identity and access issues
  • Collaborate with stakeholders to enhance IAM integration in mission workloads
  • Support governance activities and ensure policy compliance
  • Participate in the continuous improvement of IAM documentation and processes

Benefits

  • Public Trust vetting included
  • Possibility to work remotely or hybrid
  • Focus on employee collaboration, including virtual engagements
  • Use of advanced AI for identity verification during hiring
  • Prohibition of AI assistance in the interview process unless approved
Full Job Description
Identity and Access Management Specialist
The Opportunity:

Support enterprise identity and access management (IAM) programs by designing, implementing, and sustaining secure identity lifecycle capabilities across various client environments. Apply your experience in identity governance, authentication, authorization, and directory services to help clients modernize and strengthen their IAM posture. Work closely with stakeholders, cyber teams, and engineering partners to ensure identities, credentials, and entitlements are properly managed and continuously protected. Perform identity lifecycle activities, including provisioning, de-provisioning, access request workflows, and access reviews, and conduct troubleshooting and root-cause analysis for identity, credential, or access issues across hybrid environments. Participate in the definition and continuous improvement of IAM processes, patterns, and documentation. Collaborate with cyber, infrastructure, and application teams to ensure effective integration of IAM capabilities into mission workloads. Support governance activities, including access certifications, entitlement analysis, and policy compliance.

You Have:
  • 3+ years of experience in information security
  • 2+ years of experience in identity and access management
  • Experience with Identity Governance and Administration (IGA), including identity-governance platforms such as SailPoint or APDS
  • Experience with Single Sign-On (SSO) Federated Identity Management, including Okta, Microsoft Entra ID, or PingIdentity
  • Experience configuring and integrating IAM tools such as CyberArk, Microsoft Identity Manager (MIM), or Ping Identity
  • Experience supporting directory, authentication, and federation services such as SAML, OIDC, and OAuth, ensuring seamless identity flow between systems
  • Experience with directory services, identity federation, and synchronization
  • Knowledge of access control models such as RBAC and ABAC, credential management, identity governance, information security management, and enterprise security architecture
  • Public Trust
  • HS diploma or GED


Nice If You Have:
  • Experience with IAM operations, guidelines, or enterprise-class IAM implementations
  • Experience with privileged access management, including CyberArk PAM
  • Experience working in fast-paced environments with competing priorities
  • Knowledge of identity security metrics, digital signatures, or reporting, including KPIs
  • Possession of excellent interpersonal, communication, and stakeholder engagement skills
  • IAM or Security Certification such as Security+, CISSP, or CISM Certification


Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client; Public Trust determination is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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