HTC Global Services

IAM Engineer - SailPoint IdentityIQ & Ping Identity

HTC Global Services$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in Identity and Access Management
  • 4+ years administering SailPoint IdentityIQ and/or Ping Identity
  • Strong expertise in SailPoint IdentityIQ lifecycle management
  • Experience supporting complex enterprise federations using Ping Identity or similar tools
  • Deep knowledge of IAM concepts such as provisioning, de-provisioning, and role-based access control
  • Proficient in scripting languages like PowerShell or Python for automation purposes
  • Demonstrated ability to troubleshoot IAM platforms and their integrations efficiently

Responsibilities

  • Administer and maintain SailPoint IdentityIQ and Ping Identity platforms.
  • Manage entire identity lifecycle including provisioning and de-provisioning.
  • Implement and enforce identity-governance policies and access controls.
  • Onboard new enterprise applications into the IAM ecosystem.
  • Troubleshoot complex integration issues with IAM platforms.
  • Monitor IAM systems for performance and security concerns.
  • Provide technical guidance and mentorship to junior IAM team members.

Benefits

  • Opportunities for professional development and certifications
  • Collaborative work environment with cross-functional teams
  • Exposure to advanced IAM technologies and complex enterprise systems
  • Possibility for remote work or flexible scheduling
  • Supportive structure for career growth within the IAM field
Full Job Description
Apply your Identity and Access Management expertise to support and strengthen a complex enterprise IAM environment. This role is ideal for a senior hands-on IAM professional with deep experience administering SailPoint IdentityIQ, Ping Identity, directory services, SSO, MFA, federation, identity governance, and application onboarding.

You will help maintain secure and compliant access across enterprise systems while improving provisioning, de-provisioning, access certifications, entitlement management, role-based access controls, integrations, and operational reliability.

This is not a general network-security role. The position requires direct, hands-on IAM platform administration and troubleshooting experience.

Work Location / Schedule

Work location and onsite expectations should be confirmed during the recruiting process.

Candidates must be able to work effectively with technical and functional teams in a large enterprise environment.

Role Overview

The Senior IAM Engineer will administer and support SailPoint IdentityIQ and Ping Identity platforms within a complex enterprise Identity and Access Management environment.

The role will support identity lifecycle management, access governance, application onboarding, federation, SSO, MFA, entitlement management, audits, incident response, troubleshooting, documentation, and platform reliability.

The engineer will also provide technical guidance to junior team members and partner with application, infrastructure, security, and business teams to implement secure IAM solutions.

Key Responsibilities
  • Administer, configure, maintain, and support SailPoint IdentityIQ.
  • Administer and support Ping Identity platforms.
  • Manage identity lifecycle processes, including:
    • Provisioning
    • De-provisioning
    • Joiner, mover, and leaver processes
    • Access requests
    • Access certifications
    • Entitlement management
  • Implement and maintain identity-governance policies and controls.
  • Support role-based access control and access-review processes.
  • Onboard enterprise applications and services into the IAM ecosystem.
  • Configure and troubleshoot application integrations, connectors, workflows, and access flows.
  • Support Active Directory, LDAP, SSO, MFA, and federation integrations.
  • Work with SAML, OAuth, and OpenID Connect protocols.
  • Monitor IAM platforms for availability, performance, failures, and security issues.
  • Troubleshoot and resolve complex IAM platform and integration problems.
  • Develop scripts and automation using PowerShell, Python, or similar languages.
  • Support IAM-related incidents, root-cause analysis, remediation, and recovery.
  • Prepare access reports and documentation for audits and compliance reviews.
  • Interpret and apply enterprise security policies, standards, and procedures.
  • Assist with the development and enforcement of IAM standards and best practices.
  • Collaborate with technical and functional teams to create solution documentation.
  • Provide technical guidance and support to junior team members and stakeholders.
  • Communicate risks, issues, progress, and recommendations clearly to technical and nontechnical audiences.

Required Qualifications
  • At least seven years of experience in Identity and Access Management.
  • At least four years of hands-on experience administering SailPoint IdentityIQ and/or Ping Identity solutions.
  • Strong experience with SailPoint IdentityIQ administration, configuration, integrations, or lifecycle management.
  • Experience supporting Ping Identity products or comparable enterprise federation platforms.
  • At least seven years of experience with:
    • Active Directory
    • LDAP
    • Single sign-on
    • Multifactor authentication
    • SAML
    • OAuth
    • OpenID Connect
  • Strong understanding of IAM concepts, including:
    • Provisioning
    • De-provisioning
    • Access reviews
    • Access certifications
    • Entitlement management
    • Role-based access control
    • Identity lifecycle management
  • Experience using PowerShell, Python, or similar scripting languages for automation or customization.
  • Experience working in enterprise environments with complex IAM requirements.
  • Strong troubleshooting experience across IAM platforms and integrations.
  • Ability to interpret and apply security policies and standards.
  • At least five years of experience implementing enterprise system integrations.
  • Experience collaborating with technical and functional teams to create solution documentation.
  • Strong written and verbal communication skills.
  • Strong analytical, creative-thinking, and problem-solving abilities.

Preferred Qualifications
  • Experience supporting a Texas state-government agency.
  • SailPoint IdentityIQ certification.
  • Ping Identity certification.
  • Familiarity with ITIL practices.
  • Familiarity with NIST or comparable cybersecurity frameworks.
  • Experience supporting audit and compliance initiatives.
  • Experience mentoring or providing technical guidance to junior IAM team members.

Ideal Candidate Profile

The ideal candidate is a senior IAM practitioner who has personally administered and troubleshot SailPoint IdentityIQ and Ping Identity in a large enterprise environment.

This person understands both identity governance and access-management technologies. They can onboard applications, support provisioning workflows, troubleshoot federation and directory issues, automate recurring tasks, produce audit documentation, and communicate effectively with security, infrastructure, application, and business teams.

The strongest candidate will be hands-on, dependable, analytical, and comfortable taking ownership of complex IAM issues through resolution.

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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