Job SummaryTo lead, plan and manage all operational shift activities associated with cargo service delivery and handling in line with our policies and procedures.
The expected salary is $85,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Job Responsibilities- Take full shift leadership and management responsibility of cargo office and warehouse operations in IAD.
- As a member of the IAD management team, participate energetically in running and developing all aspects of the operations and business.
- Work closely with the warehouse and office peers to develop and maintain a well-functioning relationship between all operational shifts.
- Have thorough understanding of contractual customer obligations, service quality and SLA requirements.
- Actively track productivity, quality, and financial performance. Undertake needed actions to make sure that set targets are met consistently.
- Coordinates safety and quality initiatives.
- Have thorough understanding of Swissport and airlines SOPs and take ownership of processes related to the department and its staff. Ensure the shift is functioning according to specified requirements.
- Ensure that the daily operation is performing according to the highest health, safety and security standards.
- Know the basic legal and authority requirements related to the operation and cooperate with local authorities to house a safe and secure operating environment. Communicate regularly with staff: review performance, improvement progress, focus areas.
- Take ownership for creating a progressive, open feedback culture by managing the performance and development of employees.
- Provide Station Manager with periodic progress reports, audit schedules and assessments of safety and quality programs.
- Communicate actively with customers and develop a culture of proactive feedback.
- Identify, coach and mentor new potential Swissport leaders.
- Have full flexibility and availability to work any shift during all operational hours.
- Communicate daily with Duty Managers in order to coordinate tasks for the day and communicate OPS& safety findings/concerns
- Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.
Qualifications and Competencies- Bachelor's Degree or higher a plus but not required.
- Minimum of 5 years Management experience within the industry
- General office and warehouse operations skills
- Customer focus and quality awareness
- Good oral and written communication
- Ability to work in inclement weather
- Ability to persuade, gain support, obtain commitment and mobilize a team to action
- Operational and general compliance orientation
- Personal and professional integrity and trustworthiness
- Punctuality
What we offer - 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
