Location: Plano, Texas or Overland Park, Kansas

About this opportunity:

We are looking for a Service Delivery Director (SDD) who will be accountable to deliver optical fiber installation, remediation, decommissioning, rack and stack, and other build services to hyperscale cloud supplier locations throughout the world--on time and under budget. This role involves strategic planning, global team and vendor management, client relationship management, and continuous improvement of service delivery processes.

What you will do:

• Provide end-to-end oversight of services delivery to hyperscale data center locations, ensuring adherence to timelines, budgets, and service level agreements (SLAs).
• Partner with Project Directors to plan current business, onboard new programs, minimize program costs, and proactively identify and mitigate delivery risks.
• Lead customer management efforts by maintaining strong internal and external relationships, driving strategic initiatives to enhance customer experience, and delivering performance-driven business reviews.
• Resolve escalated service delivery issues while ensuring professional, timely, and effective communication.
• Drive delivery excellence by optimizing performance, quality, and cost through resource planning, global delivery utilization, offshoring strategies, automation, industrialization, and process efficiency.
• Define, track, and improve key performance indicators (KPIs) to measure delivery performance and operational health.
• Establish and lead regular governance with key customer stakeholders, Program Directors and Market Areas.
• Build and maintain strong relationships with Market Area leadership, delivery organizations, and local entities to ensure alignment and execution success.
• Anticipate potential operational risks and proactively minimize service disruptions across the delivery lifecycle.
• Maintain systems of record, providing input to improve ways of working through automation and AI
• Lead, coach, and inspire a matrixed global service delivery organization, ensuring the right capabilities, competencies, and succession plans are in place.

The skills you bring:

• A bachelor's degree or higher education.
• At least 13 years' experience in a combination of data center technology, driving automation, managing operations, and delivering large-scale deployment programs.
• Background in data center technology, program management, and understanding of the innerworkings of Internet Service Provider (ISP) locations.
• Solid telecom industry knowledge and extensive experience to address operations challenges including problem-solving and issue resolution.
• Experience in utilizing a global delivery model working with offshore and nearshore delivery units, and the willingness to work across multiple time zones to meet delivery deadlines.
• Proficiency using the MS Office suite

Primary country and city: United States (US) || Plano (Country/ City)

Job details: MS Delivery Manager

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.