Hyperscale Account Manager

Black Box

• $100K — $120K *
Atlanta, GA 30349In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in account management or sales
  • Experience with large/complex accounts (data center, construction, or infrastructure)
  • Strong organizational skills
  • Ability to juggle multiple priorities
  • Clear and professional communication skills
  • Cross-functional teamwork experience
  • Salesforce proficiency

Responsibilities

  • Assist the Lead Account Manager in daily account tasks
  • Track action items and timelines for projects
  • Ensure timely follow-ups and task execution
  • Communicate regularly with clients and contractors
  • Respond to client requests and provide updates
  • Monitor scope changes and report potential work
  • Collaborate with internal teams to advance projects
  • Document account activity and proposals in Salesforce

Benefits

  • Support for professional development and growth
  • Collaborative work environment with cross-functional teams
  • Opportunities to engage with diverse stakeholders
  • Access to company resources and tools for efficient workflow
Full Job Description
Job Description

Key Responsibilities

Account Coordination
  • Partner with the Lead Account Manager to support day-to-day account management
  • Track action items, deliverables, and timelines across multiple projects
  • Ensure follow-ups are completed and priorities are executed


Client Engagement
  • Maintain regular communication with client stakeholders and general contractors
  • Respond to requests, provide updates, and ensure clear communication
  • Support a consistent and reliable client experience


Revenue & Opportunity Tracking
  • Monitor changes in scope and flag potential additional work
  • Support development of proposals and pricing inputs
  • Maintain visibility into active and upcoming opportunities


Internal Alignment
  • Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
  • Communicate client needs clearly and ensure alignment across teams
  • Track progress and follow through on outstanding items


Salesforce & Reporting
  • Maintain accurate account activity, opportunities, and notes in Salesforce
  • Support pipeline tracking and basic reporting


Qualifications
  • At least 5 years of experience in account management, sales, or a client-facing role
  • Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
  • Strong organizational and time management skills
  • Ability to manage multiple priorities and follow through on deliverables
  • Clear and professional communication skills
  • Experience working cross-functionally with internal teams
  • Proficiency in Salesforce
* Ladders Estimates

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