HVAC Service Technician

Climate Control

$60K — $120K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED equivalent required
  • EPA certification is mandatory
  • Minimum of 3 years HVAC service experience
  • 3 years of proven in-home sales experience with homeowners
  • Strong skills in sales, customer service, and closing sales
  • Excellent communication and interpersonal abilities
  • Confident, assertive personality with decision-making skills
  • Ability to manage multiple tasks and work independently

Responsibilities

  • Diagnose, troubleshoot, and repair HVAC systems
  • Ensure compliance with industry and company standards
  • Engage customers to discuss HVAC improvements and educate them
  • Identify and recommend product and service upgrades based on needs
  • Build customer rapport through tailored solutions and professional advice
  • Generate new business through referrals and service opportunities
  • Collaborate with dispatch and sales teams to ensure timely service and follow-up
  • Achieve personal sales targets while maintaining service quality

Benefits

  • Medical, prescription, dental, and vision insurance
  • Disability and term life insurance
  • 401(k) matching program
  • Paid holidays
  • Paid time off (PTO)
Full Job Description
Overview

Who You Are

As an HVAC Technician you will play a key role in providing exceptional service while also identifying and recommending HVAC solutions that improve the performance and energy efficiency of our customers' systems. This is not your typical technician role-it's about offering value-driven solutions, ensuring customers' systems run at peak performance, and closing sales that make sense for the customer's needs.

You'll combine your HVAC expertise with sales techniques to identify opportunities for service upgrades, system replacements, and other solutions that enhance the overall customer experience. Your goal? To deliver excellent service while building long-lasting relationships and growing the business.

Essential Job Functions
  • Diagnose, troubleshoot, repair, and maintain HVAC systems
  • Ensure all work complies with industry standards and company protocols
  • Engage customers in meaningful conversations about their HVAC systems, educating them on potential improvements, upgrades, or repairs that will benefit them in the long run
  • Identify and present HVAC product and service recommendations based on customer needs and system analysis. Close sales for system upgrades, new equipment installations, and preventative maintenance plans.
  • Establish rapport and trust with customers by offering tailored solutions, handling objections with professionalism, and providing clear, honest advice.
  • Generate new business opportunities through customer referrals, follow-ups, and actively seeking potential service or upgrade opportunities while on the job.
  • Work closely with our dispatch and sales teams to ensure timely scheduling and seamless follow-up on leads or job opportunities.
  • Meet and exceed personal sales goals while maintaining high standards of technical service.


Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications
  • High School Diploma or GED Equivalent
  • EPA
  • 3+ years of HVAC Service experience
  • 3+ years of proven success in selling direct to homeowners via in-home presentation
  • Strong sales, customer service, and closing skills
  • Exceptional communication/interpersonal skills
  • Assertive and confident personality
  • Ability to exercise independent judgment and make appropriate decisions
  • Ability to organize and manage multiple tasks accurately
  • Commitment to company values
  • Ability to climb into and through attics and crawl spaces
  • Ability to work outside and in extreme temperatures
  • Must have a clean driving record.
  • Basic computer skills
  • Reliable & punctual attendance
  • Ability to be flexible in working a variable schedule including evenings and rotational weekends
  • Fluent ability to speak, read, and write in the English language


Preferred Qualifications:
  • Service Titan experience


Compensation & Hours

  • Hourly + Commission
  • Hours: 7:00 a.m. - 5:00 p.m. (flexible start and end times depending on business needs)
  • Days: Monday - Friday with occasional weekends


Benefits
  • Medical, Prescription, Dental, Vision Insurance
  • Disability and Term Life Insurance
  • Matching 401(k)
  • Paid Holidays
  • Paid Time Off (PTO)


Posted Max Pay Rate

USD $120,000.00/Yr.

Posted Min Pay Rate

USD $60,000.00/Yr.

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