HVAC Retail Operations Manager

Blue Collar Services

$110K — $130K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of leadership experience in residential home services
  • Proven ability to balance operational management with sales objectives
  • Strong accountability and advanced conflict resolution skills
  • Experience in optimizing lead conversion metrics
  • Skilled in maintaining high team morale and safety compliance

Responsibilities

  • Lead and oversee field operations to ensure safety and team morale
  • Collaborate with marketing to enhance lead flow and conversion rates
  • Manage the transition of out-of-warranty customers to retail accounts
  • Ensure high standards of appearance and execution for staff and vehicles
  • Provide actionable insights from field service management software

Benefits

  • Health insurance
  • Bonus based on performance
  • Dental insurance
Full Job Description
Benefits:
  • Health insurance
  • Bonus based on performance
  • Dental insurance


Job Title: Home Services Manager (HVAC Operations and Sales)

Location: Austin, TX

Base Salary: $120,000

Position Summary

The Home Services Manager will take full operational and financial ownership of a $3.5M residential HVAC retail division in North Austin. This leader will bridge the gap between technical execution and revenue generation, managing service technicians, sales leadership, and customer satisfaction metrics.

Essential Job Functions

  • Lead field operations from the front to ensure safety compliance and high team morale.
  • Partner with marketing coordinators to optimize inbound lead flow and conversion metrics.
  • Oversee the operational transition of out-of-warranty customers into permanent retail accounts.
  • Maintain high appearance and execution standards across the field staff and fleet vehicles.
  • Deliver actionable business insight from internal field service management software.

Minimum Requirements

  • Experience: 5 years of specific leadership inside residential home services.
  • Functional Expertise: Demonstrated track record balancing operational labor tracking with sales goals.
  • Leadership Style: High accountability with advanced conflict resolution and culture-building skills.


Compensation: $110,000.00 - $130,000.00 per year

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