Overview
What You’ll Be Doing
The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
Min CompensationUSD $80,000.00/Yr.
Max CompensationUSD $95,000.00/Yr.
Responsibilities
- Recruiting and development of administration team
- Delivery of all company goals and metrics
- Provide customer satisfaction
- Dispatcher on-boarding
- Evaluate and perform annual reviews with Operations Manager approvals
- Review company reports and share with team
- Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
- Escalation point for callbacks
- Successfully promote company’s image, appearance, and reputation
- Manage customer relationships for assigned area
- Maintain and communicate weekly activity schedule
- Ensure efficient and well-planned scheduling of all calls
- Ensure area meets or exceeds customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Bottom line accountability for assigned divisions
- Manage labor and material costs
- Support ASM and the development of technicians
- Excellent interpersonal and communication skills, both written and oral
- Deliver high level of customer service on a consistent basis
Qualifications
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC Management Experience
- Technical knowledge necessary to provide value to our technicians and customers
- Extremely high level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior role
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Strong attention to detail
Physical Requirements
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Able to sit at a computer for up to 8 hours
