DescriptionAs the first point of contact for key service customers, this Account Manager role at RK Service offers the opportunity to be the central hub of communication, coordination, and customer satisfaction. You'll play a pivotal role in shaping project outcomes-translating client needs into clear, actionable scopes and collaborating with operations teams to ensure seamless execution from start to finish.
This role offers a highly competitive compensation and commission structure. Base pay ranges from $80,000-110,000 and with additional commission expectations being $100-150k/yr. depending on experience and performance.
Position SummaryFirst point of contact for all assigned RK Service customers in the assigned territory. Prepare/oversee accurate service project, maintenance and T&M scope letters. Facilitate the transfer of information to the Service Projects and Operations Teams ensuring that there is a clear understanding and transfer of up-to-date information. Identify possible issues and coordinate solutions.
Role Responsibilities- Facilitate the transfer of information from our customers to the RK Service team.
- Identify possible problems/issues and coordinate solutions.
- Prepare/oversee accurate project of PM estimates and scope letters.
- Facilitate the transfer of projects to the Service Projects Team.
- Ensure that all services provided by RK Service meet customer requirements.
- Show demonstrable, regular contact and support to and with assigned customers.
- Create scope summaries that clearly define project and maintenance contract pricing and responsibilities.
- Explain and define pricing and scope to our clients.
- Be the RK Service representative to ensure that there is a clear understanding & transfer of up to date information.
- Offer solutions and gather information to keep the project and maintenance contract scope clear and within budget.
- Attend job walks in coordination with Service Projects Team
- Other Job duties as assigned
Qualifications- Indirect supervision.
- Requires the use of advanced techniques and knowledge within his/her function.
- Applies diversified knowledge of applicable principles and practices to a broad variety of assignments.
- Makes decisions independently regarding complexities and methods.
- Supervision and guidance related largely to overall objectives, critical issues, new concepts and policy matters.
- Liaison to groups within and outside of his/her organization with responsibility to act independently regarding matters pertaining to his/her function.
- College/University graduate preferred with 7 years relevant experience or equivalent combination of skills and experience.
Applications are accepted on an ongoing basis.
