What you do

Oversee required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance.

How will you do it

• Supervises and provides leadership for assigned Teams. Ensure developmental plans are in place.
• Leads the execution efforts of assigned business. Ensure consistency of delivery systems. Monitors and supervises the business plans.
• Coordinates the team27s work with sales to ensure all sales opportunities are supported, including linkage to installation opportunities.
• Raises potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.
• Ensure that serviced account portfolios achieve growth, achieve proper profit levels and customer satisfaction.
• Recommends and supports staffing requirements for the assigned business.
• Serves as a communication channel to share the standard process strategies and results enables SSNA vision.
• Implements plans to comply, and monitors standards for HVAC operations. Audits the effectiveness of operations and makes changes to improve performance.
• Ensure that contractual obligations are completed, and customer satisfaction is achieved.
• Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.
• Effectively applies branch workforce and management and deployment of overall resources.
• Analyzes operations processes and provides recommendations for improvements.
• Implement other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.
• Recruits, hires and retains operational staff. Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews.
• Works with team leaders to ensure proper workforce and skill levels for the successful and profitable execution of the business.
• Performs other duties related to customer satisfaction, deployment of pivotal initiatives to teams, development and maintenance of team business plans and account management of service customers.

What we look for

Required

• A minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years of experience in management role with responsibility for the productivity and development of others.

Preferred

• Bachelor27s degree in engineering or business or equivalent working experience.
• Johnson Controls Metasys experience
• Eight (8) years27 experience in an operational HVAC role with leadership responsibilities
• Six Sigma Green Belt

HIRING SALARY RANGE: $90,000 6 130,000. USD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site.