Delaware North

Human Resources Manager, Gate City Casino & Sheraton

Delaware North$99K — $124K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years experience as HR Generalist.
  • 2+ years experience in HR Manager role.
  • Familiarity with iCIMS, Workday, or similar HRIS systems.
  • Bachelor's degree in Human Resources or related field preferred.
  • PHR or SPHR certification is a plus.
  • Experience in hospitality or gaming industries is strongly preferred.
  • Strong interpersonal and communication skills.

Responsibilities

  • Partner with Talent Acquisition and HR Operations to recruit and onboard staff.
  • Bridge local HR practices with the wider HR team, sharing unique knowledge.
  • Develop and deliver training programs for team members on job functions and policies.
  • Manage employee relations issues, including investigations and resolution.
  • Ensure compliance with federal and state employment laws and company policies.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) with up to 4% company match.
  • Annual performance bonus based on various performance metrics.
  • Paid vacation days and holidays.
  • Paid parental bonding leave.
  • Tuition and/or professional certification reimbursement.
  • Friends-and-family discounts at hotels and resorts.
Full Job Description
The opportunity

Delaware North Gaming is searching for a Human Resources Manager to join our Human Resources team at Gate City Casino and the Sheraton in Nashua, New Hampshire. As a Human Resources Manager, you will oversee team member onboarding, training, compliance, and employee relations, and be an important partner for your local and enterprise HR team. The Human Resources Manager will be required to be fully on-site and work between both locations.

Pay

Minimum - Anticipated Maximum Base Salary: $99,100 - $124,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/ .

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts


What will you do?
  • Partner with the Talent Acquisition and HR Operations teams to attract, hire, and onboard new team members
  • Be a bridge between your local and wider HR team; advocate for consistent best practices and share knowledge unique to your location
  • Develop and deliver training to new and existing team members, ensuring they have a thorough understanding of their job functions, policies, procedures, and opportunities for growth
  • Handle employee relations matters, including conducting investigations and complaint resolution
  • Ensure compliance with federal and state employment regulations, as well as company policies and procedures


More about you
  • Minimum of 3 years' experience as an HR Generalist and at least 2 years as an HR Manager
  • Previous experience using iCIMS, Workday, or similar HRIS system
  • Bachelor's degree in human resources management or related field preferred; PHR or SPHR certification is a plus
  • Hospitality or gaming experience strongly preferred
  • Strong interpersonal and communication skills
  • Independent problem-solving and analytical abilities
  • Ability to obtain a New Hampshire gaming license


Physical requirements
  • The Human Resources Manager will be required to be fully on-site and work between Gate City Casino and The Sheraton. The Sheraton is located at 11 Tara Blvd, Nashua, NH 03062. This will be the main office for the HR Manager.
  • The position is generally normal business hours but does require flexibility for occassional nights and weekends.


Shift details

Days
Evenings as needed
Weekends

About Delaware North

Delaware North is a global hospitality and entertainment company founded in 1915 by Marvin Jacobs. The company is headquartered in Buffalo, New York, and operates in the lodging, sporting, airport, gaming, and entertainment industries. Delaware North has operations in the United States, Canada, Australia, New Zealand, and the United Kingdom. The company is privately held and has been owned by the Jacobs family since its inception. Delaware North is known for its high-quality food and beverage services and has partnerships with several professional sports teams and venues. The company is also involved in several philanthropic initiatives, including the creation of the Parks and Resorts division, which operates several national parks and resorts in the United States.
Learn more about Delaware North
Size
55,000 employees
Industry
Founded
1915

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