About the Role

As an HR Operations Specialist, you will be the first point of contact for our Associates. You will manage day-to-day HR Operations, Immigration and Global Mobility processes and continuous improvement initiatives. This role will partner closely with immigration vendors, HR partners , Payroll, the business and enterprise partners to work through and find constructive resolution to employee immigration and mobility inquiries and escalations. 

Key Responsibilities:

• Providing guidance and consultation to associates, People Leaders, and HR partners on immigration requirements, work authorization, and Capital One's Global Mobility procedures

• Administering Canada’s Immigration and Global Mobility programs, which includes communicating program details and managing invoice reconciliation

• Ensuring compliance with provincial and federal laws and Capital One policies, including auditing temporary work permits and related documentation to confirm ongoing associate eligibility to work

• Partnering with internal and external stakeholders (e.g., HRBPs, Associate Relations, Legal, Immigration Consultants) on regulatory and employment liability issues as they relate to complex cases

• Proposing, developing, and implementing continuous improvements to processes and documentation for the HR Operations, Immigration, and Global Mobility portfolio, staying current on legislation to develop and maintain company policies. This includes resolving root causes of problems.

• Managing escalations and responding to associate inquiries in a timely manner. Supporting international associate movement (i.e., Global Transfers, Long Term Assignments, iMove) from a compliance and policy perspective

• Ensuring data accuracy across HR systems (e.g., Workday) and produce reporting on trends, risks, and compliance metrics for Monthly Business Review (MBR)

• Supporting special projects as required

Basic Qualifications

• A minimum of 2 years of experience managing HR programs, with a primary focus on Immigration and Global Mobility

• Experience providing HR Operations services to all levels of stakeholders (Associates, People Leaders, and Senior Management)

Preferred Qualifications

• Degree or diploma in Human Resources management or a related field

• Human Resource designation or working towards (CHRP, CHRL)

• Familiarity with supporting a multi-entity organization and ensuring compliance with federal and provincial regulatory requirements

• Strong written and verbal communication skills for effective consultation across diverse audiences

• Proficiency with Google Suite (Sheets, Slides, Forms), HRIS and case management systems (i.e. Workday and Salesforce)

• Experience working with third party vendors 

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential:Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $76,500 to $87,400.This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.