Salesforce

Human Centered Change Director

Salesforce$171K — $273K *
US-Anywhere
+ 6 other locationsRemote
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in customer-facing consulting roles with a focus on large-scale transformations.
  • Proven experience managing and developing people managers.
  • Expertise in change management methodologies like Salesforce's Levers model and Prosci ADKAR framework.
  • Strong track record in building relationships with senior executives and translating strategies into business outcomes.
  • Experience with AI-native consulting delivery and practical AI tool application.
  • Willingness to travel up to 50% for on-site customer collaboration.

Responsibilities

  • Own strategic direction and quality for Human-Centered Change initiatives, serving as the senior escalation point.
  • Build and maintain executive-level relationships with customer sponsors for alignment on transformation programs.
  • Shape HCC go-to-market strategy, leading proposal development and structuring deals for high-risk engagements.
  • Lead practice development by mentoring managers, defining methodologies, and showcasing thought leadership.
  • Guide customers through vision and change strategy, ensuring effective training and adoption.
  • Integrate Design Thinking methodology into projects while collaborating effectively with technical teams.

Benefits

  • Support for work-life balance and personal development
  • Opportunities to leverage AI agents to increase work efficiency
  • Resources to enhance skill and career growth
  • Commitment to creating impactful customer experiences
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Key Responsibilities
  • Own the strategic direction and quality bar for a portfolio of Human-Centered Change engagements, acting as the senior escalation point for account and project leadership.
  • Build and sustain executive-level relationships with customer sponsors, driving alignment and sponsorship for transformation programs at the C-suite level.
  • Shape HCC go-to-market strategy - leading complex proposal development, deal shaping, and SOW (Statement of Work) structuring for large or high-risk engagements.
  • Lead practice development: mentor and develop Managers and Senior Managers, define repeatable methodologies, and represent HCC as a thought leader internally and with customers.
  • Experienced in guiding customers through larger vision and change strategy as well as the details of enablement and training for successful adoption.
  • You can weave Design Thinking methodology into your work, and understand how to work effectively with technical audiences.

Preferred Qualifications & Skills

You're Our Person If...
  • You have 8+ years of experience in customer-facing consulting roles, including leading and growing a practice or portfolio of large-scale transformation engagements.
  • You have proven experience managing and developing people managers, not just individual contributors.
  • You bring deep expertise in change management methodologies such as Salesforce's Levers model and the Prosci ADKAR framework, and can adapt them to complex, multi-stakeholder programs.
  • You have a track record of building trusted relationships with senior executives and translating change strategy into business outcomes.
  • You have proven expertise applying AI-native delivery methodology to consulting engagements, embedding AI-driven ways of working into how teams plan, execute, and deliver change.
  • You use AI tools such as Claude Code in your everyday work, and can model and coach others on practical, responsible AI-augmented delivery.
  • A willingness to travel when required (up to 50% of the time) and an understanding of the value of working on site with our customers.

Even Better If...
  • You hold a Prosci Certification and Salesforce Admin Certification, or Salesforce Strategy Designer or Agentforce Specialist Certification.
  • You have experience across industries such as Automotive, Manufacturing, Retail, Consumer Goods, or Energy.
  • You have experience shaping and negotiating SOWs and managing subcontractor/SI partner relationships at scale.
  • You have working knowledge of AI capabilities and how to apply them responsibly in a consulting context.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

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Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
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