About the Role

The HubSpot Administrator owns, optimizes, and scales our HubSpot environment, with a primary focus on Sales Hub. Acting as the technical and process owner of the CRM, this person is responsible for all workflow builds, automations, process design, and pipeline management - translating business and revenue-process requirements into scalable, well-governed system configurations. They are the connective tissue between Sales, Marketing, and Operations, ensuring data integrity, driving CRM adoption, and making sure every team gets maximum value from the platform.

What you will do

Workflows & Automation

• Design, build, test, and maintain all HubSpot workflows, sequences, and automations end to
• end.
• Configure lead routing, assignment, and rotation logic, plus lead scoring and nurture
• automation.
• Automate task creation, internal notifications, and deal-stage-based actions to reduce manual
• work.
• Audit and refine existing automations to eliminate errors, redundancy, and conflicting logic.

Process Building & System Administration

• Translate business and revenue-process requirements into scalable HubSpot configurations.
• Own system setup: custom properties, objects, record customization, and association labels.
• Manage users, teams, roles, permissions, and access controls as a Super Admin.
• Maintain governance, naming conventions, and documentation; act as the frontline support
• resource for end users.

Pipeline & Deal Management - Sales Hub

• Own and maintain Sales Hub pipelines, deal stages, stage definitions, required fields, and
• pipeline rules.
• Configure stage-based automation and enforce consistent stage progression for reliable
• reporting.
• Support accurate forecasting through clean deal data and disciplined pipeline hygiene.
• Partner with sales leadership on pipeline reviews, multi-pipeline setups, and process refinement.

Data Integrity & Reporting

• Ensure data cleanliness, deduplication, and ongoing CRM hygiene; define and enforce
• data-entry standards.
• Build and maintain dashboards and custom reports for sales performance and pipeline health.
• Monitor platform adoption and surface actionable insights to leadership.

Integrations & Enablement

• Manage integrations between HubSpot and other tools (e.g., Slack, enrichment, marketing, and
• data platforms).
• Evaluate and implement new HubSpot features, releases, and third-party apps.
• Train and onboard users, document best practices, and create enablement materials.

What we are looking for

In this role, we are looking for:

• 2+ years administering HubSpot, with hands-on Sales Hub experience.
• Proven experience building workflows, automations, and lead-routing logic.
• Strong grasp of pipeline management, deal stages, and forecasting.
• Ability to translate business needs into system configuration.
• Excellent data-management skills and attention to detail.
• Clear communicator with technical and non-technical stakeholders.

Preferred

• HubSpot certifications (Sales Hub Software, RevOps, Marketing Software).
• Background in a RevOps or Sales Operations function.
• Familiarity with integration tooling and APIs.
• Experience with multi-pipeline and/or multi-region CRM setups.
• Experience supporting a global, distributed sales team.

When you join our team, you're stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here's what you can expect:

• High trust, real impact: You'll have the autonomy and expectation to lead with ownership,
• tackle problems end-to-end, and make decisions that move the business forward in
• meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and
• exploring smarter ways to work. We don't just get things done, but to get them done right for
• our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the
• work gets tough.
• Space to grow: You'll be supported and stretched, taking on challenges that build capability,
• sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise
• long-term impact over quick fixes.

You'll be joining a global team committed to building something that truly matters-and enjoying the ride along the way.

We'd be excited to have you with us. Together, let's shape the future of the tourism industry.