Job ID

34865

Location

Miami, United States

Work Types

Full Time

Categories

Client Payroll

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Discover the Role

To devise high quality solutions that meets the business requirements of TMF customers. To ensure that the solutions are delivered "fit for purpose" and to agreed timescales. In most cases the solutions will be devised using existing tools and processes. Where bespoke solutions are agreed the correct levels of authorization, stakeholder agreements, and budgets are approved with the correct risk and issues addressed.

Furthermore, the role entails covering for the HR & Payroll Solutions Lead in their absence.

This role will also have accountability for understanding internal operational solutioning and subsequent training of Local Office Staff and resources.

The role will also work closely with the Sales Leadership within the region in developing understanding of TMF's Global HRP Solutions and will be accountable for delivery of developed training material.

Key Responsibilities
• Pre-sales support
• Due Diligence investigation, workshops & documentation
• Business requirements definition
• Solution definition, design & specification
• Assist Sales with project scoping, definition & planning
• In conjunction with Project Managers, estimating development resource requirements & delivery timescales
• Interaction with IT, external providers including:

Ø Challenge, validation and support of solutions/designs proposed

Ø Monitoring quality/fitness for purpose of developments

Ø Testing & acceptance of deliverables
• Consultancy - internal & external
• Leading delivery teams
• Mentoring & staff development
• Working with Local Offices to identify and mitigate Issues & risks - aligning to a training plan and delivering solutions training.
• Reporting & escalation of concerns & issues

Key Requirements

Technical skills/Job Specific skills

Self-organization / time management:

• Organized and executes tasks within the defined timeframe,
• Delivers outstanding work to tight deadlines and manage a diverse workload,
• Pays attention to detail and delivers high quality work products.
• Communication skills: presents and communicates effectively
• A minimum of 10 years' experience in a relevant environment including experience as Service Manager
• Ideally 10+ of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
• Ideally 10+ years of experience in an operations related environment, with a prove ability to deliver cost effective solutions and service design
• Ability to deliver training to Local Office staff within the AMERICAS region

Professional Qualifications

• Fluent in English & Local Languages
• Proficient in Payroll and HR Services
• Professional project management training is a plus

Other Leadership Characteristics

• Effective problem solving.
• Self & Team member motivation.
• Analysis of & organizational decision making
• Interpersonal communication, sensitivity & empathy
• Customer satisfaction & service

What's in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF
• Continuous development is supported through global learning opportunities from the TMF Business Academy

Making an impact

• You'll be helping us to make the world a simpler place to do business for our clients
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work

A supportive environment

• Strong feedback culture to help build an engaging workplace
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.