AutoZone

HR Technology Manager

AutoZone$90K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in HRIS management or similar operational roles
  • Strong understanding of HR processes and technology integrations
  • Proven track record of team leadership and development
  • Experience in a high-volume, transaction-intensive environment
  • Excellent communication and collaboration skills with cross-border teams
  • Ability to manage multiple priorities and shift work from reactive to structured processes
  • Cultural awareness and sensitivity towards diverse workforces

Responsibilities

  • Lead and develop the HR Technology team focusing on accountability and professional growth
  • Provide operational oversight to Recruiting Operations and Contact Center teams
  • Establish expectations for service quality and turnaround times
  • Conduct regular check-ins and development discussions with team members
  • Balance competing priorities effectively across various operational tasks
  • Foster cross-training to manage peak hiring volumes efficiently
  • Serve as primary escalation point for complex recruiting system issues

Benefits

  • Opportunities for professional growth and development
  • Collaborative work environment with diverse teams
  • Involvement in a large-scale HR technology ecosystem
  • Access to resources and support for high-volume recruiting needs
  • Exposure to cross-border operating models and governance
Full Job Description
JOB DESCRIPTION

The HR Technology (HRIS) Manager leads the operational delivery, stability, and continuous improvement of AutoZone’s HR technology ecosystem.

This role owns the end‑to‑end execution and reliability of HRIS processes supporting more than 100k AutoZoners across Stores, Distribution Centers, and Store Support Centers spanning four countries.  The position oversees both people and process, acting as a principal liaison between HR, Talent Acquisition, Recruiting Operations, Compliance, IT, and external vendors to ensure HR systems and integrations function accurately, consistently, and at scale.

The Manager leads a bi‑national operating model, with HR Technology leadership and governance based in the US and a HR Operations / Contact Center team located in Mexico responsible for high‑volume recruiting and onboarding execution. Success requires strong operational discipline, communication, escalation judgment, and the ability to manage service delivery in a transaction‑intensive environment.

This role is expected to shift work from reactive execution to a structured, prioritized, and measurable operating model, while developing team capability, accountability, and readiness.


JOB RESPONSIBILITIES

People Leadership & Team Development

  • Lead, hire, train, coach, and develop HR Technology team members, fostering accountability, ownership, and professional growth
  • Provide functional direction and operational oversight to Recruiting Operations / Contact Center teams in partnership with local leaders
  • Establish clear expectations for quality, turnaround time, escalation handling, and service consistency
  • Conduct regular 1:1s, workload planning, and development conversations
  • Coordinate and balance competing priorities across tickets, inboxes, escalations, and project work
  • Promote cross‑training and knowledge sharing to ensure coverage during peak hiring and seasonal volume surges
  • Collaborate effectively with teams in Mexico, demonstrating cultural awareness and strong operational partnership
  • Remain adaptable in environments with shifting priorities, deadlines, and hiring demands

Operational Leadership & Service Delivery

  • Oversee daily operation of recruiting‑related HRIS support, including candidate processing, offer management, preboarding, background checks, and I‑9 workflows
  • Serve as the primary US‑based escalation point for complex or high‑impact recruiting system issues
  • Manage intake, prioritization, and execution of work across pr

About AutoZone

AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive will take you!

AutoZone Careers

Join the dynamic team at AutoZone, the leading retailer and distributor of automotive replacement parts and accessories in the U.S. At AutoZone, we are committed to providing not just auto parts, but superior customer service and solutions. There has never been a better time to explore the job opportunities available across our expansive network. Work You’ll Do At AutoZone, you’ll be part of a team that values innovation, leadership, and a commitment to excellence. We offer a variety of job opportunities that allow you to help drive growth within the company and the entire automotive industry. From sales to supply chain management, technology to marketing, there’s a place for your passion and skills. Join our team and contribute to a culture that values diversity, leadership, and professional development. AutoZone is not just about car parts—it’s about elevating your career to new heights in an environment that fosters growth and innovation. Professional Growth and Development AutoZone is dedicated to your professional growth. We provide comprehensive benefits and diversity training that ensure our team members are equipped to lead in the automotive and retail industries. Our leadership programs, internships, and continuous learning paths are designed to enhance your skills and advance your career. Innovate with Us Be part of a company that thrives on innovation and operational excellence. At AutoZone, you’ll work with a team of dedicated professionals who are always pushing the boundaries of what’s possible in the automotive world. Our commitment to innovation is at the core of our operations, ensuring that we stay ahead of industry trends and continue to deliver exceptional value to our customers. Networking and Career Advancement AutoZone provides a platform for networking with industry leaders and peers that can lead to incredible career opportunities. Our internal networking events, mentorship programs, and leadership training are geared towards enhancing your professional skills and helping you build meaningful connections within the industry. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Whether you’re seeking an entry-level position or a more senior role, AutoZone offers a path that aligns with your career ambitions. Stay Connected Keep up to date with the latest in career opportunities and company news at AutoZone. Subscribe to our job alert emails and stay ahead of the game with insider tips, industry news, and exclusive looks into life at AutoZone. Explore AutoZone Careers Discover the opportunities waiting for you at AutoZone. From part-time jobs to full-time careers, from internships to executive positions, AutoZone is hiring across various departments. Ready to accelerate your career? Apply today and drive your future forward with AutoZone. SEARCH AUTOZONE JOBS Join us at AutoZone, where your career journey is just beginning.
Learn more about AutoZone
Size
62,000 employees
Market Cap
$45.5 billion
Industry
Net Income
$1.8 billion
Founded
1979
5 Year Trend
+8.3%
Revenue
$13.3 billion
NASDAQ

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