The TJX Companies

HR Shared Services Supervisor

The TJX Companies • $76K — $97K *
Marlborough, MA 01752In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years of Service Center experience
  • Expertise in HR processes and services
  • Familiarity with legal and regulatory requirements
  • Strong communication and interpersonal skills
  • Ability to prioritize and handle stressful situations
  • Proficient in Microsoft Office, especially Excel, Word, and Outlook

Responsibilities

  • Lead daily operations of the HR Service Center pod
  • Process HR transactions accurately and timely
  • Resolve complex associate issues escalated by team members
  • Monitor team performance and recommend improvements
  • Hire, onboard, and train new associates
  • Conduct performance reviews and plan for capacity needs
  • Collaborate with management to enhance HR service delivery

Benefits

  • Associate discount
  • 401(k) match
  • Medical/dental/vision coverage
  • Tuition reimbursement
  • Paid holidays and parental leave
  • Short/long-term disability plans
  • Incentive programs for management
Full Job Description
Job Description:

The Opportunity: Grow Your Career.

Job Summary:

The Human Resources Service Center Supervisor leads the daily operations of an assigned HR Service Center pod, ensuring associates receive timely, accurate, and high-quality support. This role is responsible for guiding and developing a team of HR Service Center associates while promoting exceptional customer service and efficient issue resolution. Leveraging in-depth expertise in HR systems, health and welfare benefits, paid time off programs, and leave of absence policies, the supervisor serves as a key resource for complex and escalated associate concerns, providing guidance and final resolution when needed.

Major Areas of Responsibility

HR Shared Services Transaction Execution
  • Process routine transactions aligned to the pod the associate is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification)
  • Performs accurate and timely processing of HR transactions in HCM system
  • Interacts closely with Payroll and Compensation to ensure proper dataflow and execution.
  • Address and resolve complex issues escalated by HR Shared Services associates


Team Performance Management
  • Assists the Department Manager in supervising and ensuring the accurate delivery and administration of Human Resources policies and procedures.
  • Oversees Human Resource Administration for store/regions, D.C.'s and Home Office providing technical guidance to associates on issues
  • Analyzes and recommends system/department improvements as required.
  • Performs accurate and timely processing of HR transactions in HCM system
  • Utilize key metrics to evaluate the performance of service center associates to identify the need for special training
  • Assign and delegate work tasks to service center associates according to effectively address customer demand
  • Collect and analyze service metrics to evaluate performance of their respective pod area. Identify trends and determine root causes. Identify opportunities for improvement.
  • Continuously collaborate with direct pod leader & other managers to understand best-practices and create efficiencies across the team
  • Work with the HRIS to design and implement solutions for the resolution of technical problems.
  • Lead team meetings and give presentations to HR Shared Services leaders


Team Leadership and Development
  • Hire, onboard, and train service center associates to deliver high standard customer service for their respective pod
  • Trains, develops and counsels H.R. Service Center associates with the goal of creating depth of talent within the department
  • Coach service center associates through challenging customer service issues
  • Conduct performance reviews, capacity planning, and identify technology improvement opportunities and determine action plans for improved operations
  • Other duties as assigned


Who We're Looking for: You.
  • Bachelor's degree or equivalent experience
  • Minimum 3+ years of Service Center experience
  • Mastery of HR process areas/services within the pod supported
  • Knowledge of legal and regulatory requirements by region, state, and population groups supported
  • Adept at courteously interacting with customers and ensuring their requirements are met
  • Strong written and verbal communication and presentation skills
  • Excellent interpersonal, problem-solving and leadership skills
  • Ability to stay calm in stressful situations and meet SLAs
  • Ability to prioritize work based on internal and external deadlines
  • Ability to remain flexible and pivot based on business needs
  • Understanding of HR workflows design in TJX systems
  • Understanding of navigating ServiceNow case and knowledge workflows
  • Ability to maintain confidentiality and apply privacy requirements
  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

Address:
300 Value Way

Location:
USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $76,800.00 to $97,900.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

About The TJX Companies

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With over $27 billion in revenues in 2013, more than 3,200 stores in six countries and over 190,000 Associates, they see themselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J.Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (TK Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.

The TJX Companies Careers

Join the vibrant team at The TJX Companies, a leader in the retail industry, where your career growth and development are supported by a culture of diversity, innovation, and leadership. As the home of the world's largest off-price apparel and home fashions retailer, we offer unparalleled job opportunities that empower you to leverage your skills and drive forward with confidence in a dynamic employment landscape. Work You’ll Do At The TJX Companies, you’ll engage in work that matters. Join our community of passionate, curious, and creative team players who are dedicated to propelling the company forward through strategic innovation and robust leadership. Our team at TJX is committed to helping you explore vast opportunities, from entry-level positions to executive roles, ensuring that every step you take is geared towards professional growth and excellence. Transform Your Career Step into a role that harnesses your potential and pushes you to excel. The TJX Companies is not just about job opportunities; it's about building a meaningful career. Here, you will find a supportive network that values professional development and diversity training, helping you to enhance your skills and advance your career. Internship Programs Kickstart your career with The TJX Companies through our internship programs. These opportunities are designed for ambitious students looking to make a significant impact in the retail sector. Interns at TJX gain hands-on experience, valuable insights, and real-world skills that are crucial for future employment, all while being immersed in a culture that thrives on innovation and teamwork. Benefits and Culture Choose a career with The TJX Companies and enjoy a range of benefits that underscore our commitment to our employees' well-being and professional growth. Our inclusive culture fosters diversity, encouraging you to bring your unique perspectives and ideas to the table. At TJX, you’ll find more than just employment; you’ll discover a place where you can grow personally and professionally, surrounded by leaders and peers who will help you thrive. Leadership and Development Prepare to be a leader at The TJX Companies, where we prioritize your leadership development as a critical part of your career journey. Through targeted training programs and access to mentoring and networking opportunities, we equip you with the tools to succeed. Our leadership framework supports your growth at every level and helps you navigate the complexities of the retail world with confidence. Join Our Team Explore the job opportunities at The TJX Companies today and find the position that matches your skills and passions. We are continuously hiring across various departments, looking for individuals who are driven, solution-oriented, and ready to contribute to our global success. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at The TJX Companies. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and aspirations. Discover the rewarding career opportunities waiting for you at The TJX Companies. Whether you’re refining your resume, preparing for an interview, or seeking to enhance your professional skills, TJX is here to support you every step of the way. Join us and be part of a company that celebrates diversity, encourages innovation, and cultivates leaders.
Learn more about The TJX Companies
Size
340,000 employees
Market Cap
$90 billion
Industry
Retail & Consumer Goods
Net Income
$90.4 million
Founded
1987
5 Year Trend
+7.9%
Revenue
$32.1 billion
NASDAQ
TJX
* Ladders Estimates

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