Best Western

HR Director

Best Western • $90K — $120K *
Lahaina, HI 96761In-Person
Hospitality & Recreation
5 - 7 years of experience
4 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of HR experience in hotel or related field, or degree with relevant experience
  • Previous supervisory experience required
  • Knowledge of employment laws essential
  • Strong communication skills, both verbal and written
  • Ability to multitask and manage deadlines effectively
  • Must maintain a friendly demeanor at all times

Responsibilities

  • Direct and lead Human Resources staff
  • Manage HR budget and financial responsibilities
  • Ensure compliance with all HR regulations and laws
  • Oversee recruitment processes for personnel
  • Communicate updates on policies and regulations to employees
  • Conduct training sessions for staff on HR policies
  • Monitor turnover statistics and implement retention strategies

Benefits

  • Participation in employee recognition programs
  • Opportunities for professional development and advancement
  • Comprehensive employee benefits programs
  • Access to training modules and compliance certifications
  • Supportive open-door policy for employee concerns
Full Job Description
Compensation Type

Yearly

Overview

The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker's compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.

Responsibilities

  • Direct and supervise Human Resources staff.
  • Prepare and maintain Human Resources budget.
  • Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
  • Participate in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
  • Communicate new policies, information, and directives to all employees.
  • Instruct staff in interpretation of HR policies and procedures.
  • Ensure staffs compliance with HR policies and procedures.
  • Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
  • Recruit, interview and recommend all exempt personnel.
  • Maintain employee benefits programs.
  • Set up, approve, and maintain all wage and salary programs, including performance evaluations.
  • Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
  • Maintain open door policy.
  • Monitor and analyze turnover statistics.
  • Conduct training classes.
  • Update and submit required reports in a timely manner.
  • Participate in and monitor safety committee in compliance with Loss Prevention SOP's.
  • Ensure compliance with all HR related Loss Prevention SOP's.
  • Establish and maintain safety incentive program.
  • Become a certified trainer in all current HR training modules.
  • Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
  • Maintain Heroes of Hospitality (Employee of Month/Year) program.
  • Practice positive employee relations, including coaching, counseling & discipline.
  • Develop and maintain "no cost" benefit programs.
  • Monitor Service Standards by Position training program.
  • Participate in and monitor orientation programs.
  • Develop managers for future advancement.
  • Ensure managers are using coaching, counseling and discipline to address issues/concerns.
  • Ensure Associate Opinion Survey is completed by all employees.
  • Condense and expedite paperwork, develop internal communications, improve record keeping.
  • Develop and maintain suggestion box program.
  • Plan and edit employee newsletter.
  • Manage all personnel files.
  • Manage resume and application files.
  • Develop and monitor recruitment resources.


Qualifications

  • At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
  • Previous supervisory responsibility required.
  • College course work in related field helpful
  • Familiarity with and knowledge of employment laws required.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

About Best Western

Best Western International, Inc. is a hotel chain with over 4,700 hotels in over 100 countries. The chain, with its corporate headquarters in Phoenix, Arizona, operates 17 brands of hotels, each suited to different market segments. Best Western has a long history dating back to 1946 when it was founded by M.K. Guertin. The company has grown to become one of the largest hotel chains in the world. Best Western is known for its commitment to providing quality accommodations and exceptional customer service. The company has won numerous awards for its hotels and its loyalty program, Best Western Rewards.
Learn more about Best Western
Size
4,381 employees
Market Cap
$45.2 million
Industry
Hospitality & Recreation
Net Income
-$2 billion
5 Year Trend
+5.3%
Revenue
$31.8 billion
NASDAQ
BEST
* Ladders Estimates

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