Bachelor's degree in business or human resources (advanced degree preferred)
8-10 years of HR experience focusing on compliance knowledge
Strong analytical and problem-solving skills
Certifications such as PHR or SPHR required
Advanced knowledge of state and federal regulations (e.g., FMLA, ACA)
Excellent verbal/written communication and presentation skills
Proficient in Microsoft Office (Word, Excel, PowerPoint) and HRIS systems
Responsibilities
Provide HR client support and ensure compliance with laws
Interpret client contracts and manage billable work effectively
Serve as primary contact for client inquiries on policies and benefits
Advise management of potential issues and implement solutions
Manage critical relationships to ensure client satisfaction
Conduct HR assessments and prepare reports for clients
Monitor compliance communication, prioritizing responses and resolving issues
Benefits
Professional development opportunities including workshops and seminars
Participate in professional societies for networking
Some local and overnight travel may be required
Flexible working arrangements depending on client needs
Full Job Description
Essential Job Functions
Client Services
Provides client support on HR matters; provides extensive consultation with regards to wage and hour, leaves of absence, worker's compensation, ensuring compliance with state and federal leave laws, and employee relations matters.
Interprets client contracts and management of billable work with responsibility to track and properly report time, identifies supplemental services and opportunity for additional billable work.
Serves as contact for clients and clients' employees to answer questions regarding, among other things, policy, benefits, and payroll compliance.
Keeps internal and external management advised of potential problem areas and recommends/implements solutions as appropriate.
Effectively manages critical relationships with client representatives including employees, management, and vendors to ensure overall client satisfaction.
May conduct HR assessments and create report for presentation to the client.
Monitors Compliance Department email box and correspondence; responds to inquires timely, determining priorities and escalates sensitive matters when needed. Independently resolves issues involving appropriate parties and ensures proper organization and documentation of electronic communication.
Develops, prepares, and conducts training content for original and updated webinars.
Performs other duties as assigned.
Other Duties
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Other projects as assigned.
Local travel and some overnight travel may be required.
Experience & Education:
Bachelor's degree in business, human resources, or equivalent combination of education and experience required. Advanced degree in business, human resources, or equivalent a plus, but not required.
8-10 years of professional HR experience, with focus on employment-related compliance knowledge.
Strong analytical and problem-solving skills.
Superior verbal/written skills and presentation skills.
Good punctuation, spelling, grammar and attention to detail a must.
Strong interpersonal skills essential.
Course work/seminar attendance in HR, Payroll and Benefit compliance and
Advanced working knowledge of state and federal regulations i.e. COBRA, ERISA, FMLA, PDL, PFL, CFRA, ADA, ACA.
Certifications related to HR required (PHR, SPHR, SHRM-CP, SHRM-SCP or equivalent)
Certifications related to Payroll or Benefits preferred (FPC, CPP, CEBS)
Computer & Equipment Skills
Microsoft Word - word processing at minimum 35 words per minute
Excel - able to set up spreadsheets and develop formulas for data analysis
PowerPoint - able to create basic training curriculum
Outlook email and calendaring
Must have the ability to learn HRIS, Benefit and Payroll systems.
Other Skills and Strengths:
Communicates effectively and sensitively in a diverse workforce population.
Effectively organizes and manages assignments in order to meet deadlines and goals.
Ability to manage multiple e-mail boxes and effectively organize electronic communication.
Able to compose, proof read, spellcheck and edit correspondence, reports and other original written outputs.
Able to add, subtract, multiply and divide correctly, as well as calculate percentages, fractions, ratios and decimals in order to complete projections and financial summaries and other outputs.
Able to understand and interpret benefit designs and plans as well as effectively translate this information to employees and management.
Ability to perform employee training
Strong organizational skills needed to meet multiple deadlines and various client demands.
Detail oriented and able to follow procedures.
Ability to multi-task and manage multiple projects and priorities simultaneously.
Ability to collaborate with senior/executive leadership to meet the needs of the business.
Listens to business leaders challenges and identifies opportunities to provide HR and business solutions.
Adapts quickly to change and effectively manages new challenges.
Reasoning & Mental Abilities:
Uses planning and evaluation skills to develop successful strategies and tactics.
Makes sound decisions and sets goals based on available information to evaluate situations and requirements to plan and adjust work accordingly.
Projects accurate future occurrences based on current or historic data.
