Hotline Specialist

University of California

$100K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of reproductive health clinical services experience, including early pregnancy evaluation and contraception management.
  • 5 years of experience in critically assessing clinical evidence and studies.
  • Strong interpersonal and diplomacy skills for effective relationship-building across various stakeholders.
  • Competence in clinical practice, communication, case management, and teaching.
  • Ability to accurately document clinical encounters in a timely manner.

Responsibilities

  • Answer incoming calls on the reproductive health warmline to provide clinical education as trained.
  • Ensure timely delivery of clinical information relevant to callers' needs.
  • Perform administrative and operational duties as required by the project.
  • Critically assess clinical evidence to inform ongoing practices and strategies.
  • Document all encounters with precision and within designated timeframes.

Benefits

  • Access to educational resources and professional development opportunities.
  • Engagement with a diverse group of clinical learners.
  • Collaboration with experts in reproductive health services.
  • Opportunities to influence reproductive health education and practice.
  • Participation in a project aimed at increasing access to reproductive health services.
Full Job Description
Job Description

The Hotline Clinical Specialist will answer incoming calls on the Goldschmidt Collective's reproductive health warmline, as appropriate to their training/relevant clinical experience, to ensure timely delivery of expert clinical education and perform administrative/operational duties that accompany the overall work of the project.

Qualifications

Required Qualifications:
  • Minimum 5 years of prior experience providing reproductive health clinical services, including diagnosis/evaluation of early pregnancy and related complications, and complex contraception management
  • Minimum 5 years prior experience critically assessing the available clinical evidence base, including analysis of clinical studies as well as new developments and approaches in clinical practice and/or consultation
  • Highly developed interpersonal skills. Strong diplomacy skills and ability to develop strong working relationships with department, leadership, subject matter experts and external agencies. Proven ability to advise and influence all levels of leadership and staff
  • Demonstrated competence in the following areas: clinical practice, communication, clinical case management, leadership, problem identification and resolution, and clinical teaching/training
  • Demonstrated ability to document encounters accurately and in a timely manner

Preferred Qualifications:
  • Expert knowledge of current and emerging educational technologies to enhance teaching and learning practices. Expert ability to facilitate educational technology opportunities using technology-based solutions
  • Prior experience training/educating diverse groups of clinical learners
  • Direct or previous experience working in states with minimal access to reproductive health care services
  • Experience working cross-functionally with clinical and non-clinical stakeholders


License/Certification:
  • Doctoral degree in medicine
  • Valid California MD/DO License


Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

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