IHG

Hotel General Manager

IHG • $90K — $120K *
Washington, DC 20011In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2 to 4 years of upper-level management experience in hospitality
  • Bachelor's degree preferred
  • Strong computer skills including Word and Excel
  • Excellent interpersonal skills both internally and externally
  • Ability to convert vision into specific and tangible actions

Responsibilities

  • Develop and implement comprehensive sales and marketing strategies for maximum occupancy and revenue
  • Work with ownership to strategize and implement growth projects
  • Coordinate guest satisfaction and resolutions
  • Collaborate with restaurant/spa for overall property success
  • Oversee hotel maintenance, security, and housekeeping programs
  • Ensure accuracy of financial statements and proper accounting practices
  • Forecast and plan operating staffing and expenditures
  • Review and approve all operating expenses
  • Perform various tasks to achieve financial goals, including networking and community relations
  • Supervise and develop performance of all operating departments

Benefits

  • Encourages a positive work environment
  • Focus on teamwork and performance
  • Opportunity for creativity and innovation in management
  • Possibility for involvement in community relations
  • Engagement in local industry events
Full Job Description
What You'll Do

As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product by encouraging a positive work environment for all employees. You are at the heart of Kimpton's values, teamwork, and performance!

Some of your responsibilities include:

  • Develop, implement, monitor and participate in a comprehensive sales and marketing strategies that results in. Maximum occupancy and average rates for the hotel.
  • Works directly with the ownership group to strategize and implement projects that will assist with the business growth.
  • Coordinate and assist with guest satisfaction and guest resolutions.
  • Maintain a cross-relationship with the restaurant and/or spa. Work as a team to promote the success of the entire Kimpton property.
  • Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
  • Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
  • Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.
  • Review and approve all operating expenses.
  • Perform other tasks associated as necessary in order to achieve the financial goals of the organization. EX: Networking, Local Industry Events, Community Relations
  • Supervise and develop the performance of all operating departments including, but not limited to: Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting and People and Culture.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What You Bring

  • 2 to 4 years of upper-level management experience in hospitality.
  • Bachelor's degree preferred.
  • Ability to encourage, lead and manage a team by example.
  • High level of creativity, enthusiasm and flexibility!
  • Strong computer skills including Word and Excel.
  • Must possess excellent interpersonal skills both internally and externally.
  • Ability to convert vision into specific and tangible actions to benefit the property.

About IHG

InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
Learn more about IHG
Size
40,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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