Salary: $85000 - $90000 / year
Other Forms of Compensation: bonus
Job SummaryThe Hospitality Services Director is responsible for creating and maintaining a welcoming, professional, and service-oriented environment within a corporate setting. This role blends strategic leadership with operational oversight to ensure that all hospitality services-from reception to event coordination-align with the company's brand and service standards.
Will manage two locations within driving distance of one another.
Job responsibilities - Leads, manages and inspires a diverse team to provide elevated service to clients and guests.
- Support onsite operations focusing on lobby, reception, catering and conference services.
- Closely manages all activity related to visitors, meetings, and events
- Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client
- Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.)
- Recruit, train, and coach hospitality staff to deliver exceptional service
- Champions development, performance evaluations, succession planning
- Can support all functions of the Workplace operations
- Assist with creating a collaborative environment amongst the team
- Develop a close partnership with local clients to align on strategy
- Communicate effectively with ambassadors, displaying accuracy and attention to detail both in verbal and written communications.
- Partner with Hospitality Manager on weekly staffing schedule
- Ensures all team members adhere to Flik and client policies
- Assist in making space reservations using an online tool and escorting guests throughout the office
- Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and pantries
- Carry out instructions for security, fire, health and safety guidelines
- Partner with building management on HVAC, security, and maintenance
- Analyze operational data and guest feedback to drive continuous improvement
- General administrative support
- Other duties as assigned
Key Competencies- Has the ability to think quickly, analytically, strategically, and accurately
- Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.
- Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical, and committed to maintaining a high degree of confidentiality.
- A consistent professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
- Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality.
- Ability to use analytical skills for measuring business potential and value to the client
- Has developed large teams and delivered structured service excellence trainings to enhance experience.
- Proven track record on leadership development, and business growth
Apply to Rapport today!Req ID: Rapport a specialized division of FLIK Hospitality Group
