Position Title: Hospitality Experience Manager- United ORDPay 15 Salary: $85000 - $95000 / year
Job SummaryJob Summary:Working as the Hospitality Manager, you will work in partnership with the Corporate Director of Hospitality and the Regional Hospitality Champion to drive initiatives that positively impact customer experience and support the company's mission to deliver hospitality excellence to premier clients. The Hospitality Manager will develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture. This position will work closely to support various teams including: operations, culinary, human resources, and marketing.
Key Responsibilities: - Initiates customer satisfaction surveys and focus groups to gauge the Company's hospitality at the unit
- Analyzes data and develops action plans based on facts to improve quality of service
- Supports the operational and culinary teams with strategies to drive hospitality excellence
- Manages the pre meal experience with operations managers
- Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
- Builds and maintains strong relationships across the organization and with key clients
- Identifies improvement opportunities by staying current on customer/industry trends
- Monitors customer satisfaction KPIs at the unit level to ensure ROI
Preferred Qualifications: - Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
- College or graduate degree in business, marketing, communications or related field
- Passion, knowledge and appreciation of culinary arts, food and dining
- Excellent interpersonal communication skills - both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
- Detail oriented with strong organizational skills
- Ability to develop systems and reports for tracking projects and metric alignment
- Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
- Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
- A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
- Excellent time management skills
- Demonstrated experience in development of Standard Operating Procedures
Apply to Rapport today!Associates in Rapport are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1556772
Rapport a specialized division of FLIK Hospitality Group
