Req ID: 392177
We are currently seeking a Healthcare Digital Workplace & End User Services Senior Director (Remote) to join our team in San Jose, California (US-CA), United States (US).
Role SummaryLead the transformation of End User Services across a large healthcare environment, driving a modern, AI-powered Digital Workplace that improves clinician and employee experience, productivity, service quality, and operational resilience. This executive will define and execute the strategy for Service Desk, End User Computing, Collaboration Services, Digital Experience Monitoring, and AI-enabled support, ensuring technology services are aligned to the needs of healthcare caregivers and business users.
Key Responsibilities- Lead End User Services transformation strategy and roadmap.
- Modernize Service Desk, End User Computing, Collaboration, and Field Services.
- Drive AI adoption through intelligent triage, virtual agents, automation, and self-healing support.
- Improve employee and clinician experience through Digital Workplace and Digital Employee Experience (DEX) initiatives.
- Implement persona-based IT services tailored to clinicians, caregivers, and administrative staff.
- Leverage endpoint monitoring, experience analytics, and productivity insights to proactively improve service performance.
- Enhance service reliability, operational efficiency, and user satisfaction through automation and observability.
- Partner with executive stakeholders to deliver measurable business and technology outcomes.
Required Experience- 8+years of healthcare industry experience.
- 10+ years proven leadership in End User Services, Digital Workplace, and IT Operations.
- 8+ years experience leading large-scale workplace transformation programs.
- 3+ years of expertise in AI Operations (AIOps), automation, digital experience monitoring, and modern support models.
- Strong executive presence and customer-facing leadership skills
Ideal Candidate ProfileA visionary End User Services leader with deep healthcare expertise who can transform traditional IT support into an intelligent, proactive, and persona-centric digital workplace that enhances clinician productivity, employee experience, and patient care outcomes.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $153,140 - $340,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
