Summary

This position is located in the Change Management Directorate within the Office of Change Management for the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO), located within the Office of the Deputy Secretary of VA (DEPSECVA), where the incumbent serves as the Senior Change Management Specialist.

Duties

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This is a bargaining unit eligible position.

Major Duties:

• Apply change management theory and application at the national, regional, and local level; leading up to, during, and after deployment of the modernized Electronic Health Record (EHR).
• Determine long-rang work plans and schedules to implement goals, objectives and deadlines set by higher management. Incumbent determines resource needs, allocates resources and accounts for their effective use.
• Integrate organizational goals, change management theory, contract management and communications skills in a rapidly changing environment.
• Apply project management tools and techniques as well as change management theory and application.
• Work closely with the Change Management Strategy, End User and Engagement team and EHRM-IO Training teams to ensure cross-function communication and effective approach in implementation of all field facing change management activities.
• Execute change management programs to meet the needs of end-users of the modernized electronic health records within the regions and sites under his/her purview.
• Apply qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs throughout the Electronic Health Records Modernization and Integrated Office (EHRM-IO).
• Identify education needs, models, and resources related to the implementation of change management practices, particularly "best practices" for the multiple VA site's deployment of Electronic Health Record Modernization EHRM) across the organization.
• Express oral and written communication skills to interact effectively with a variety of internal external stakeholders.
• Prepare written and oral presentations requiring extensive technical and analytical input by the incumbent and/or subordinates.

Work Schedule: Monday -Friday, 8:00 a.m. -4:30 p.m.

Compressed/Flexible Schedule: May be available upon supervisory approval

Telework: May be available upon supervisory approval

Duty Location Status: Will work from a VA-owned or leased space

Position Description Title/PD#: Health System Specialist/ PD18987A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Not required

Physical Demands: The work requires moderate level of physical activity including, walking, climbing stairs and conducting on-site evaluations. The position requires 75% overnight travel.

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Selective Placement Factor:

Experience leading change management efforts at a regional and/or national level or scale. Has Prosci, Certified Change Management Professional (CCMP), Change Management Specialist (CMS), Kotter (KCCS) or other change management certification.

The Individual Occupational Requirements for this position are:

IOR

Undergraduate and Graduate Education:

Major study hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. Or

Specialized Experience

(for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

Special Provision for Inservice Placement:

Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to, work that involves experience in healthcare system education and advanced concepts and methods improving the quality and accessibility of education applicable to an assigned program area; analyzing, evaluating, and coordinating healthcare delivery systems and operations in relation to electronic health record (EHR) system implementation; project management necessary to identify requirements, and tactics to operationalize large-scale organization change initiatives; applying qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of administrative and technical programs; management principles to integrate multiple methods of learning as new training strategies and models are developed; and organizational principles to develop, coordinate, and issue institutional, functional or individual training policy.

Education

There is no educational substitution for the GS-14 level.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.