Job Details
JOB TITLE: Health & Safety Consultant

POSITION OPENINGS: 1 (Existing Position)

STATUS: Contract, Full Time (12 Months)

LOCATION: Home Office Based. Candidates are required to reside within 100km of Thunder Bay, ON or Timmins, ON, maintain a private and safe workspace, and have a high-quality internet connection.

HOURS OF WORK: 35 hours/week

GRADE: Grade 7

The hiring range for this position ranges from $76,503 to $90,848, with the opportunity to grow within the broader salary range of $76,503 to $114,155 as you advance in your role. (Eligible for 4% Vacation Pay)

Job Description
Role

Reporting to the Manager, Northern Region, the Health and Safety Consultant role is responsible for providing health & safety services and solutions (both virtually and in person) to clients. The Consultant works within a team to ensure annual goals and objectives associated with the WSPS Strategy are accomplished. The core accountability for the Consultant is ensuring customer engagement and high-quality service delivery are provided, on time and within budget, resulting in high customer satisfaction.

Key Responsibilities

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year.

DELIVER SOLUTIONS TO CUSTOMERS/CONDUCT BILLABLE SERVICES TO CUSTOMERS (60%)

Collaborates with WSPS team members to ensure projects are effectively executed, meeting identified customer needs and ensuring a high degree of customer satisfaction and retention

Accountable for the delivery of solutions (both in person and virtually) to customers maintaining quality standards, project timelines and budget

Stays in constant communication with WSPS team members and clients to ensure a successful implementation of the project

Support the Health and Safety Excellence program, as directed

Promotes the benefits of implementing health and safety initiatives while working at customer sites and/or virtually, actively looking for opportunities to expand the service offering to the customer

Identifies opportunities for follow-up with the customer

Utilizes established internal delivery processes to support the customer with the implementation of health and safety solutions based on customer business needs and existing organizational processes and structure

Assess client needs and work diplomatically within political framework of unionized and non -unionized workplaces and liaise with various stakeholders (e.g. MLTSD, senior management, supervisors, workers) to assist customers in complying with legislations, standards and best practices

Proactively responds to customer information requests promptly and accurately, acting as a resource or gateway for information and service

Updates customer plans with new customer information on a regular basis

Provides on-site and public training and facilitation services to customers to increase workplace health and safety awareness, using established WSPS training standards and materials

Provides gap assessment, audit, hazard risk assessments and program development support to customers

RELATIONSHIP-BUILDING (20%)

Nurtures, develops and maintains relationships with assigned customers while delivering services

Promotes WSPS at key events/speaking engagements and trade shows and effectively serves as a "brand" ambassador in the market

Meets regularly with Manager, North Region to review customer plans and ensure the successful planning, implementation and delivery of seamless high quality customer solutions

Follows up regularly with customers to ensure ongoing satisfaction

Internally acts a Subject Matter Expert (SME) as assigned to projects or teams and provides current health & safety expertise and advice on all WSPS solution offerings including products, services and programs, as assigned

INTERNAL TRANSITION SUPPORT AND ADMINISTRATION (20%)

Executes delivery of customer solutions as per agreement/contract

Identifies and flags potential project risks and proactively identifies solutions to mitigate risks

Informs and enlists support from the Manager when appropriate

Leverage internal resources such as Technical Consulting team and hygiene peers to provide customer service as needed.

Follows Engagement Standard and Consulting Standards in relation to deliverables using approved templates.

Maintains records of all activities on the Customer Relationship Management (CRM) system on a regular basis and submits reports as required. Utilizes internal processes and tools regularly including: CRM, Microsoft outlook calendar, Business Portal, etc.

Responds to internal and external inquiries to meet organizational service standards

Provides input on continuous improvement of WSPS' services

Applies time and priority management techniques to effectively address administrative demands (reports, e-mail, weekly time sheets, monthly expenses, organizational initiatives)

Maintains home office files, materials, equipment, and office environment

Ensures the proper and secure storage of information and documentation.

Tracks metrics for assigned accounts (e.g. customer progression, cycle time, customer satisfaction)

Keeps abreast of H&S knowledge and best practices related to the sectors and industries we serve. Communicates potential new opportunities including new products and services for customers, to the manager

Other duties as assigned

CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)

Complies with all Health and Safety policies, procedures and company rules established in WSPS Occupational Health and Safety Management System (OHSMS).

Contributes to promoting a healthy, safe, and respectful culture

Complies with the Occupational Health and Safety Act and regulations

Skills and Experience

Minimum

Certificate or Diploma in Occupational Health & Safety or related discipline from a Community College and/or equivalent combination of education and experience.

Current Health and Safety Designation such as Canadian Registered Safety Professional (CRSP) or Canadian Registered Safety Technician (CRST) Designation or working toward designation

3-5 years related industry experience

Knowledge of Health and Safety legislation and technical standards

Knowledge of Canada Labour Code Part II and regulations

Technical qualifications conducting audits and hazard risk assessments and report writing

Knowledge of Adult learning principles

Facilitation/Instruction skills in various settings and levels of employees/management

Ability to work in a team environment

Excellent oral and written skills in English

Experience in virtual training using Microsoft Team Platform

Computer skills

General knowledge of audit principles

Preferred

Degree in Occupational Health and Safety, or a Certificate/Diploma in Occupational Health and Safety with equivalent experience

5+ years of relevant experience in the field of Health & Safety

Experience working with the Occupational Health and Safety Act of Ontario and knowledge of Canada Labour Code Part II

Bilingual (French) an asset

Additional Requirements

Valid Driver's License

Access to a vehicle that meets minimum MTO safety standards and ability to travel

Business level auto insurance coverage

Candidates are required to reside in 100km of Thunder Bay, ON or Timmins, ON, maintain a private and safe workspace, and have a high-quality internet connection.

Applicants will be required to provide an original criminal background check at their own expense prior to commencing work with WSPS. The criminal record check document must have been issued no more than 30 days prior to first day of employment.

An all-employee meeting (Staff Days or equivalent) will be organized annually. All employees are required to attend the annual meeting in person. Occasional team meetings may be required in person.

External meetings with stakeholders such as the Ministry will continue and those employees who attend as part of their role will continue to do so, in the meeting format preferred by the stakeholder.