Position Summary

At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.

-Hours required: Start time will be between 6:00 PM-2:30AM EST, 8-hour shift, 10% shift differential, every other weekend, 4 holidays per year.

-Must reside in a nurse Compact State and hold a Compact license.

-The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:

-Facilitates effective health care decision-making.

-Improves the quality of care.

-Improves member satisfaction with their health care plan.

-Facilitates appropriate use of health care resources.

-Provides up-to-date health care information to help facilitate members' understanding of their health problems and possible options.

-Provides assistance by clarifying available options for the member's particular health problem or issue.

-Helps members actively and knowledgeably participate with their provider in their own health care decision-making.

-Promotes healthy lifestyles to help lower personal health risks, preventing illness.

-Awareness of the member's available health and wellness programs, and makes referrals to these programs as appropriate.

Ideal candidates will:

-Must have RN licensure in the state of office location.

-Have 3+ years of clinical experience.

-Have proficient keyboarding skills.

-Enjoy working with computers and evolving technology, prefer online resources over printed documents.

-Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.

-Self-motivated.

-Wants to work every other weekend and 4 Holidays per year.

-Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.

-Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.

-Want to expand their knowledge base while applying excellent communication skills.

-Are leaders of people and process improvement, and want to make a difference in people's lives.

-Are seeking a challenging fast-paced office (and potentially work at home) position.

-Do the right things for the right reason in all interactions.

Required Qualifications

- Active unrestricted RN compact state licensure.

- 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.

- 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).

Preferred Qualifications

-Managed Care experience preferred.

-Previous coaching experience preferred.

-Model candidates have telephone triage nursing experience.

Education

Associate Degree required.

Bachelor's Degree or Equivalent 3-5 years clinical experience preferred.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/06/2026