JPMorganChase is seeking an Executive Director to join Firmwide & Corporate Communications, focused on business resiliency, incident response, crisis management and security communications. In this role, you will help define how the firm communicates before, during and after disruptive events-protecting our people, supporting business continuity, preserving trust and enabling leaders and employees to navigate uncertainty with clarity. As a Head of Resiliency and Security within Corporate Communications you will operate confidently across complex, time-sensitive and high-stakes issues. You will partner closely with leaders and stakeholders across multiple functions, regional teams and line-of business communications to drive clear, timely and coordinated strategies that support the firm's response to incidents, operational disruption and emerging risk. As a highly collaborative, strong writer whom is calm under pressure and an effective adviser to senior leaders-you will be able to assess risk quickly, translate complexity into practical guidance and align stakeholders across a global, matrixed organization. Job Responsibilities: • Lead corporate, internal firmwide communications strategy for resiliency, incidents, crises and security-related matters that may impact employees, operations, workplaces or reputation. • Serve as a senior counselor to key partners (e.g., Global Security, Global Real Estate, HR, Technology), shaping decisions and messaging in fast-moving environments. • Direct communications through disruptive events, balancing speed, accuracy, judgment and care as facts evolve. • Develop executive-ready communications and materials for internal and external audiences (e.g., employee updates, executive messages, talking points, Q&As, holding statements, manager guidance, intranet and stakeholder content). • Establish and maintain crisis-readiness infrastructure, including playbooks, templates, escalation paths and scenario-based messaging to enable consistent, rapid activation. • Coordinate across communications and control partners to ensure alignment, accuracy, approvals and localized execution with firmwide consistency. Additional Qualifications/Responsibilities Required Qualifications, Capabilities, and Skills: • 10+ years in corporate communications, crisis/issues management, internal communications, public affairs or related disciplines, with significant senior advisory experience. • Track record supporting complex, regulated or high-stakes environments (e.g., financial services, government, security/emergency management, risk, technology, operations, legal, professional services). • Demonstrated ability to advise senior executives and influence outcomes across a matrix with multiple stakeholders and approval points. • Exceptional writing and message-development skills; able to simplify technical/operational topics into clear, employee-centered communications without amplifying concern • Strong judgment and discretion handling confidential, sensitive and reputationally significant matters under time pressure and ambiguity. • Operational rigor: ability to build readiness materials, run workstreams, manage competing priorities and drive clarity in coordination-heavy situations. • Flexibility to support urgent matters outside standard business hours when needed